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Remove ore restore ESET Agent from a clients not managed anymore


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Good morning,

 

I have a tricky situation:

We had a old eset managament installation that didnt' work anymore.

We reinstalled on a new virtual machine eset on prem managament and reinstalled on all clients the agent and the new version of antivirus.

For 3 servers, we have the agent with the password and no one remember the password.

The "old" managament console is not accessible anymore, I can't install che new Agent to manage the server on the new console...i'm stucked

Is there any possibility to restore, remove, enforce the Agent?

 

Thanks

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28 minutes ago, Marcos said:

Please try removing the agent using the ESET Uninstall tool in safe mode.

Hi, thanks for the quickly answer.

I don't have chance to reboot in safe mod because I can connect only with RDP, is there any other way?

It's a virtual server

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