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XDR Emails Have Stopped Again


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Hi ESET Team ,

One of our client created this notification, however at first it is working, but now he said he didn't get any alerts from ESET Inspect Alerts.



See the below concern of our client.

I’m not sure if I’m supposed to contact you guys or ESET directly, so please get back to me on what is the protocol with this.
FYI, the XDR emails for our ESET tenant have stopped being delivered again. I have checked the quarantine in our O365 tenant and nothing is being blocked and we’ve made no changes to our ESET tenant. Can you please take a look?
Do you have any recommendation?


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