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Cant see log in eset protect console


kapi9913

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Hi guys, im testing eset. I did download eicar malware test file. I can see logs in eset endpoint but there is no log in eset protect console. Is there any place where i can see logs in eset protect?

eicar.png

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3 hours ago, kapi9913 said:

Hi guys, im testing eset. I did download eicar malware test file. I can see logs in eset endpoint but there is no log in eset protect console. Is there any place where i can see logs in eset protect?

eicar.png

Please try my suggestion

In Detections area on left side , after clicking that , make sure that Detection Resolved is ticked/not ticked depending on how Protect is reading your detection status

 

image.png.76ce2370d6b8001492ddb5da0285b05f.png

And in the middle this one :

image.png.11719049c755ad719bb6016acc29de51.png

And if your computers are divided to groups , make sure you select the correct group or select " ALL"

And just to troubleshoot if there is Agent connection problem , do you see the computer in "Computers" area as connected?

Edited by Nightowl
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You may need to disable other filters that you might have created in order for the detection to appear in the console:

image.png

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