Carl Seiler 0 Posted January 16 Share Posted January 16 Attempted to install local client on machine running Windows Pro 10 22H2. ERA repeatedly reports that the install has failed. See first attachment. It also doesn't show in installed apps in ERA, only the management tool does. See second attachment. I went to the local machine to try and install it manually, and lo and behold, the client is installed, and up and running as instructed. The question I have now is how to make ERA recognize that the install was successful and that the application can be managed from ERA? Thanks, Carl Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted January 16 Administrators Share Posted January 16 Has the management agent been replicating correctly? Are there any errors in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html on the client? Link to comment Share on other sites More sharing options...
Carl Seiler 0 Posted January 16 Author Share Posted January 16 I looked at the status.html on the local client machine. Everything looks good. Carl Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted January 16 Administrators Share Posted January 16 Please provide logs collected with ESET Log Collector from the machine. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted January 18 Most Valued Members Share Posted January 18 Is the Agent on the client connecting to the server? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted January 18 Administrators Share Posted January 18 It's weird if manual installation works and remote installation via a software install task is failing. Please raise a support ticket for further investigation. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted January 18 Most Valued Members Share Posted January 18 Manual installation does 'work'; but would the ERA agent pick it up and start managing it? (If not, this would be a neat feature). I think I've done this before (i.e. install manually) but I don't recall the ERA ever picking up the installation and start managing it. [Memory is very fuzzy on this] Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted January 18 Administrators Share Posted January 18 Yes, the agent communicates with the security product automatically. There's no setting in the security product or agent that would need to be configured or enabled to establish the communication. Link to comment Share on other sites More sharing options...
Carl Seiler 0 Posted January 19 Author Share Posted January 19 (edited) On 1/16/2024 at 12:55 PM, Marcos said: Please provide logs collected with ESET Log Collector from the machine. Just to be clear. I did not manually install it. It successfully installed from the ERA (at least that is what I told it to do). The ERA panel says the task failed. When I go to the computer it appears to be installed and working, and the ERA panel does not show it as installed. Edited January 19 by Carl Seiler Removed this log file. Though I remember Marcos saying only admins have access, but I may remember it needs to be DM Link to comment Share on other sites More sharing options...
Carl Seiler 0 Posted January 19 Author Share Posted January 19 Marcos, I should also point out that this machine had a previous version of 10.x of Endpoint installed. But I removed it using ERA and unregistered it as that seat was needed to stay below our licensing numbers. Since we had a number of turnovers, I found that we had an extra license, and I was attempting to reinstall from ERA since the device still had the management software installed, just in case we filled that position the machine would be ready for the new coworker. So, there's possibly something about the old install that it doesn't like. Just a guess. I didn't mention it earlier because I didn't remember until I started to wonder what was different on this machine. Link to comment Share on other sites More sharing options...
Carl Seiler 0 Posted January 22 Author Share Posted January 22 Marcos, I sent log via DM. Please advise if I should send via other means. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted January 22 Administrators Share Posted January 22 According to status.html, the management agent has been successfully replicating so there's no issue on the client. If you don't see it in the Computers panel in the console, it must be caused by having a filter enabled, Successful replications: 5 All replication attempts: 5 Connection: BI201XXXXXER.bi.local:2222 Link to comment Share on other sites More sharing options...
Carl Seiler 0 Posted January 22 Author Share Posted January 22 (edited) I'm not sure what you mean by a filter enabled. I can see that the Management Agent is installed, but cannot see the Endpoint client installed. Is there a filter somewhere that shows only the Management Agent and not the Endpoint agents? This is the only endpoint device that has this filter applied, I'm guessing. How do I clear the filter? Where is the filter on that screen? I see the filter-by thing now, and there is nothing filtered that is obvious to me. See screenshot [Edit: Making sure that you understand that the issue is not that the device does not show. It does show under Computers. The issue is that in the list of Installed Applications Endpoint protection does not show.] Edited January 22 by Carl Seiler Link to comment Share on other sites More sharing options...
Solution Carl Seiler 0 Posted January 25 Author Solution Share Posted January 25 Marcos, any other ideas? Is totally removing the client app locally and reinstalling a safe bet at this point? Carl Link to comment Share on other sites More sharing options...
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