forkys 0 Posted January 16, 2015 Share Posted January 16, 2015 I used to be a very happy ESET user for many years and did recommend my friends to buy Smart security. Since the launch of version 8 things have changed for the worse - a malfunctioning update which forced me to move back to v7. I raised the issue - see below link- and others did as well. However the issue just went dead, no suggestions any more, everything quit but the problem unresolved. I find that a very disappointing, customer unfriendly attitude and will reconsider a license renewal when the time comes. https://forum.eset.com/topic/3688-smart-security-8-useless-error-connecting-to-wifi-home-network/ Link to comment Share on other sites More sharing options...
ESET Staff CB530 70 Posted January 16, 2015 ESET Staff Share Posted January 16, 2015 Hi Forkys,I'm sorry to hear that you experience with ESET Smart Security 8 has not lived up to expectations. We do have a Knowledgebase article that addresses the update issue with ESET Smart Security 7 to ESET Smart Security 8. The issue is typically resolved by removing your existing installation and installing a fresh copy of version 8. It is important that if you are using a Windows XP machine, you should make sure that you have all available updates, specifically the Service Pack 3 (SP3) update. If you have not already resolved your issue, i hope you will give this method a try and let us know if it works. Link to comment Share on other sites More sharing options...
forkys 0 Posted January 16, 2015 Author Share Posted January 16, 2015 Thanks for the prompt answer. You make mention of the need to run a Windows XP PC? I'm surprised. XP is end of life, not longer supported by Microsoft.... Hopefully this works also for Windows 7 Ultimate 64 bit, which I run? Link to comment Share on other sites More sharing options...
ESET Staff CB530 70 Posted January 16, 2015 ESET Staff Share Posted January 16, 2015 It should absolutely work with Windows 7, just please do make sure that you've got all available system updates. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted January 16, 2015 Administrators Share Posted January 16, 2015 We've posted a reply with a hint how to fix and troubleshoot the issue further in the referenced thread https://forum.eset.com/topic/3688-smart-security-8-useless-error-connecting-to-wifi-home-network earlier today. Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted January 17, 2015 Most Valued Members Share Posted January 17, 2015 Thanks for the prompt answer. You make mention of the need to run a Windows XP PC? I'm surprised. XP is end of life, not longer supported by Microsoft.... Hopefully this works also for Windows 7 Ultimate 64 bit, which I run? It is important that if you are using a Windows XP machine, "IF" is the relevant word in the post by CB530 Link to comment Share on other sites More sharing options...
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