LouisH 0 Posted January 9, 2024 Posted January 9, 2024 Good day members. I trust you are well. Please assist. We keep on getting the same detections. Hash 4D4BCC24B8E1389AE12930024E790786617826C0 Name EFI/CompuTrace.A Detection Type Potentially unsafe application Object type File Uniform Resource Identifier (URI) file://///Uefi Partition/uefi:\\Volume 8\Firmware Volume Image {9E21FD93-9C72-4C15-8C4B-E77F1DB2D792}\Volume 1\Application {821ACA26-29EA-4993-839F-597FC021708D} From what i read on the form this is due to the uefi bios. and the recomendation was to create an exclusion. I cant seem to get it to work. So every Tuesday eset does an scheduled scan. and every Tuesday these alerts pop up for every machine. Please find attached the screenshot of the exclusion that i created from the detection page.
Administrators Solution Marcos 5,733 Posted January 9, 2024 Administrators Solution Posted January 9, 2024 Most likely the scheduled scan is configured to ignore exclusions. Please check it out.
LouisH 0 Posted January 10, 2024 Author Posted January 10, 2024 Hi Marco, It is true the the Ignore exlusions was enabled in the scheduled scan. I did how ever changed the policy but its still being picked up as an detection. Any other ideas Please see the screenshot.
Administrators Marcos 5,733 Posted January 10, 2024 Administrators Posted January 10, 2024 Please provide logs collected with ESET Log Collector from the machine. There's no other reason for detecting excluded stuff than having the option to ignore exclusions enabled for scheduled scan.
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