Error MSI.1714 encountered while installing Eset Home Essential Security

[Alain Tixador 0]

Hi, 

I encounter that error MSI.1714 while installing Eset Home Essential Security on my second PC (install on first one went smoothly).
After having checked this board, I have tried uninstalling it totally, using the Eset uninstaller tool in safe mode as advised.
I have restarted the computer after each step, but despite of this, the problem is still present and I cannont end the setup process.

Please help !
You'll find attached the error message and the logs from my computer.
eis_logs.zip
Thank in advance, 

Regards,

 

[Marcos 5,742]

Could you please run the ESET Uninstall tool in safe mode at least twice in a row to make sure that ESET is not detected the second time?

I believe the error "Database: C:\ProgramData\ESET\ESET Security\Installer\fix_norepair.mst. Cannot open database file." should not be reported if an old version of ESET was removed from the registry completely.

[Alain Tixador 0]

Hello Marcos, I'll try this and get back to you with the result.

Thank you,