Alain Tixador 0 Posted January 8 Share Posted January 8 Hi, I encounter that error MSI.1714 while installing Eset Home Essential Security on my second PC (install on first one went smoothly). After having checked this board, I have tried uninstalling it totally, using the Eset uninstaller tool in safe mode as advised. I have restarted the computer after each step, but despite of this, the problem is still present and I cannont end the setup process. Please help ! You'll find attached the error message and the logs from my computer. eis_logs.zip Thank in advance, Regards, Link to comment Share on other sites More sharing options...
Administrators Marcos 5,235 Posted January 8 Administrators Share Posted January 8 Could you please run the ESET Uninstall tool in safe mode at least twice in a row to make sure that ESET is not detected the second time? I believe the error "Database: C:\ProgramData\ESET\ESET Security\Installer\fix_norepair.mst. Cannot open database file." should not be reported if an old version of ESET was removed from the registry completely. Link to comment Share on other sites More sharing options...
Alain Tixador 0 Posted January 8 Author Share Posted January 8 Hello Marcos, I'll try this and get back to you with the result. Thank you, Link to comment Share on other sites More sharing options...
Recommended Posts