NOD32 Antivirus 8 is getting stuck on installing drivers

[Alex_JJJ 0]

Hi,

 

I've got an issue mentioned in the subject. The OS is Win8.1 Pro.

 

The last lines of install.log are:

 

MSI (s) (2C!CC) [11:24:28:464]: Creating MSIHANDLE (247) of type 790531 for thread 2508
ESET: Returing from CA InstSupp!InstallDriverPackages with status 0 (duration: 2.547)
MSI (s) (2C!CC) [11:24:28:465]: Closing MSIHANDLE (247) of type 790531 for thread 2508
MSI (s) (2C:8C) [11:24:28:466]: Closing MSIHANDLE (245) of type 790536 for thread 2688
MSI (s) (2C:80) [11:24:28:467]: Executing op: ActionStart(Name=EMsiRollbackDrivers,,)
Action 11:24:28: EMsiRollbackDrivers.
MSI (s) (2C:80) [11:24:28:470]: Executing op: CustomActionSchedule(Action=EMsiRollbackDrivers,ActionType=3329,Source=BinaryData,Target=RollbackDrivers,CustomActionData={6EBB8CAE-947C-4B88-9A8C-C48C89D1CAA8}C:\Program Files\ESET\ESET NOD32 Antivirus\Drivers\epfwwfpr\3)
MSI (s) (2C:80) [11:24:28:482]: Executing op: ActionStart(Name=EMsiInstallDrivers,Description=Installing drivers,)
Action 11:24:28: EMsiInstallDrivers. Installing drivers
MSI (s) (2C:80) [11:24:28:494]: Executing op: CustomActionSchedule(Action=EMsiInstallDrivers,ActionType=3073,Source=BinaryData,Target=InstallDriverPackages,CustomActionData={6EBB8CAE-947C-4B88-9A8C-C48C89D1CAA8}C:\Program Files\ESET\ESET NOD32 Antivirus\Drivers\epfwwfpr\3)
MSI (s) (2C:80) [11:24:28:533]: Creating MSIHANDLE (248) of type 790536 for thread 2688
MSI (s) (2C:74) [11:24:28:534]: Invoking remote custom action. DLL: C:\Windows\Installer\MSID1E.tmp, Entrypoint: InstallDriverPackages
MSI (s) (2C!48) [11:24:28:543]: Creating MSIHANDLE (249) of type 790531 for thread 2632
ESET: Entering CA InstSupp!InstallDriverPackages (limited: no)

 

 

setupapi.app and setapu.dev indicate that ehdrv and epfwwfpr drivers/services are installed successfully ("Exit status: SUCCESS" everywhere) but that's it. I tried to wait to see what happens but it's already 30 minutes passed and it still the same. No errors, notifications, process actions, whatsoever.

 

Please advise, I can provide the logs if needed.

 

Thanks.

 

P.S. Actually I created a trouble ticket in regards to this but never got any reply.

 

[Marcos 5,070]

Did you contact Chillisoft who is a distributor for New Zealand? If so, did you receive a confirmation email after a ticket was created for your case?