Windows sleep/shut down problem

[Gauchyy 0]

I'm currently trialling Eset Smart security 8 on windows 8.1 x64, and since installing Eset, when putting windows into sleep and shut down mode it's crashing windows and I have to manually restart/ shut down the PC.

 

Any idea what the problem could be.

[rugk 397]

When you try to put Windows it into standby or when you shutdown Windows it crashs?

So what does "crash" mean here?

 

Does it show a bluescreen?

If so it would be nice if you can look for the dump file and PM it to a moderator or submit it to the customer care.

[Gauchyy 0]

When selecting sleep or shut down, the PC stays on and windows hangs with a black screen on the monitor. 

 

I'm thinking it's something to do with HIPS. I done a quick test, disabled then re-enabled HIPS and windows went to sleep mode without any problem.

 

I've been running Eset for a few days with HIPS in smart mode mostly.

 

Do the HIPS reports look normal ? 

 

 

sleep shut down hang.txt

[gimel 0]

I have the same problem here on several Windows 7 machines, with ESET Endpoint Antivirus 6.

The computer goes in standby and is frozen. The monitor stays in stanby when trying to wake up the computer. If the monitor awakes, I can see the mouse pointer but nothing else (black background) then everything freezes.

I always have to cold reboot the computer.

 

Who has a solution?

[Marcos 4,713]

Please configure Windows to generate complete memory dump as per the instructions at hxxp://support.eset.com/kb380/. When the system freezes, trigger a manual crash so that a dump is generated. After restarting the computer, compress the memory dump, upload it to a safe location and pm me the download link.