sanjay mehta 6 Posted January 10, 2015 Share Posted January 10, 2015 using ver 5.2.22.0 eset remote administrator. when i click preview report button, nothing happens. when using older version of RAS, tried changing the default browser from firefox to IE. this trick worked for a short while, before it again stopped working. now in this verson 5.2.22, it does not work. dos anybody have this issue ? i am using win 7 prof verison, fully updated. sanjay mehta Link to comment Share on other sites More sharing options...
Former ESET Employees JeffreyH 6 Posted January 15, 2015 Former ESET Employees Share Posted January 15, 2015 Hello Sanjay, I am having trouble recreating your issue here in my VM environment. When pressing the "Preview Report" button, it should auto launch a browser no matter what and either show the report, or fail to load. Is that happening? Also, do you have a program installed on the machine that handles html files? This is what the reports are created in. Are you able to open the reports located in C:\programdata\ESET\ESET Remote Administrator\Console\reports? Are the reports you are trying to preview custom reports or premade report templates? I would suggest first making a entirely new report template and report and testing. If that fails, I would then suggest completely uninstalling and reinstalling the Console portion of ERA 5.2.22. Thank you for choosing ESET, Jeffrey ESET North America Link to comment Share on other sites More sharing options...
sanjay mehta 6 Posted January 22, 2015 Author Share Posted January 22, 2015 (edited) hi jeffrey, thanks for your reply. after waiting for a couple of days for response, i returned to the forum only today, hence the delay. checked the file association for htm & html files on my computer, and they are registered to open with firefox. problem is for both custom & premade report templates. remember having removed & reinstalled era completely earlier. Edited January 22, 2015 by sanjay mehta Link to comment Share on other sites More sharing options...
sanjay mehta 6 Posted January 25, 2015 Author Share Posted January 25, 2015 ok. the problem seems to be resolved as of now. based on your suggestion, i uninstalled era completely, restarted pc, & reinstalled. now the report is opening fine & waited 2 days for any more problems, but not yet. shall report back, if the problem repeats. thanks very much. sanjay mehta Link to comment Share on other sites More sharing options...
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