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ESET Licensing Server not reachable


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We are using ESET Business Complete On-Prem.
Every day we see the error: ESET Licensing Server not reachable

ESET Management Server: 10.1 (10.1.1291.0)
Server Security: 10.0.12014.0

I have tested some firewall configurations and activated the local logs. Nothing blocked.
The are no entries für this Clients/Server!
I have already opened all ports as a test, but I still get this message.

Especially on workstations and terminal servers, it constantly bothers users and leads to uncertainty.
Any ideas?

Kind Regards :)



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  • Administrators

Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). If the archive is too big to upload here, upload it to a file sharing service and drop me a private message with a download link.


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