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False positive: Site blacklisted for no apparent reason.


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Dear moderators, 

 
I am trying this channel now, since I have already tried via phone and web, but without any success. 
 
Just a couple of weeks ago, our company’s website started to have an incompatibility with your suggested site list, causing that many of our clients have been blocked at the time they want to log on our site.
 
Our company, EmpireOption (www.empireoption.com), is a 100% regulated investment platform, with offices in 4 different countries, over 200 employees and more than 650.000 clients from all around the world. 
 
We haven’t changed a single thing in the programming of our site in the last weeks, nor received attacks, which is why it is very strange that our site is now being unrecommended by you.
 
Is it possible that someone on your side could help us with this situation? If we have to implement measures from our side, it would be of the utmost importance to take them immediately, so we can re-establish our normal functioning. 
 
Thanks in advance. 
 
EmpireOption IT Team
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  • ESET Moderators

https://forum.eset.com/topic/250-eset-has-blocked-my-site-what-to-do/?p=837#entry837

 

Submit the site to SOLN141 per the instructions and if it's a false positive, it will be addressed--regarding remediation, the lab will usually indicate the reason for blocking a site if it's PUA. 

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