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Auto-renewal


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Does eset really makes its users have to contact support in order to cancel auto-renewal? 

 

The instructions here are all wrong and don't work. Anybody have updated instructions on how to resolve this?

 

Very dissapointed.

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  • Administrators

Unfortunately you have posted as a guest. This Quick forum is not intended for inquiring about technical issues or pruchase, sales, licensing or pricing questions:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

As a result, we can't try to look up your license and don't know what country you are from. If you are from the US, the instructions in the above KB are correct and work if you authorize in the e-store.

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I really shouldn't be "enquiring" about cancelling my sub. It should be plain obvious how to do it.

 

And if you have different instructions for different locations, where are the instructions for the EU on this subject?

 

 

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hey marcos i was finally able to reach the portal that allows me to turn OFF auto removal - without your help of course.

 

now it wants me to verify my email. so i went ahead and changed my email to get a verification link - because of course, there is no link or instructions anywhere in sight on that screen to help you with this.

 

i verified my new email and yet STILL does not allow me to turn this off. It claims my email is not verified. 

 

i know you find it hard to help someone out to cancel their renewal but its the right think to do. i have already vented my frustrations on 4 other social media platforms and security forums these shenanigans are not worth it! next ill post this on r/assholedesign

 

so, how do i verifiy my email in order to cancel my subscription?

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  • Administrators

A verification email was sent to your license email address. Unfortunately you have posted as a guest so we don't know your email address. Please provide your public license ID in the form of XXX-XXX-XXX.

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2 hours ago, Guest OPM said:

If you reside in one of the countries listed in the above KB article, you should be able to disable auto renewal as described here: https://help.eset.com/home_eset/en-US/license_autorenewal.html

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  • Administrators

Alternatively it can be accomplished via e-store by clicking Subscription management

image.png

and then clicking "Verify with your email". Clicking the link in the verification email sent to your license email address will authorize you for full access and you will be able to disable auto-renewal:

image.png

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