ERA Installation on Linux Centos 8 - untrusted peer cert

[DavidNorman8263872 0]

 

hi I am installing eea and Remote administrator, but I am getting the following error when installing remote administrator package ( package built from my EBA console ) 

2023-11-30 11:15:57 Information: CPushNotificationsModule [Thread 7f3a35f3b700]: EPNS Resource available => initializing Push Notification WakeUp handler
2023-11-30 11:15:57 Information: CPushNotificationsModule [Thread 7f3a35f3b700]: PushNotificationWakeUp: registering with EPNS
2023-11-30 11:15:57 Information: CSystemConnectorModule [Thread 7f3a34738700]: Starting automatic upgrade check ...
2023-11-30 11:15:57 Information: CSystemConnectorModule [Thread 7f3a3673c700]: CDeviceFingerprintTask::Execute - execution end
2023-11-30 11:15:59 Error: CAgentSecurityModule [Thread 7f3a3cf49700]: Certificated user verification failed with: NodVerifyCertificateChain failed: NodVerifyTrustResult: 6, NVT_NotTrustedRoot, X509ChainStatus: 0x20, X509CSF_UntrustedRoot, certificate: [Subject='CN=*.a.ecaserver.eset.com', Issuer='C=US, O=DigiCert Inc, OU=www.digicert.com, CN=Thawte TLS RSA CA G1', NotBefore=2023-Jul-19 00:00:00, NotAfter:2024-Aug-02 23:59:59, Serial=0c8b697515754618b8db1c5c1482dbe7, SHA256=138d279be70ca3affd6650b8221ae1bf86aa78b1c050006b258f70de68a1391b, SubjectKeyIdentifier=3625e49f1415be42686e8313a7c0ce3bd451e52b, AuthorityKeyIdentifier=a58cfe32cceb0f2cd419c608b80024885dc3c5b7], second verification against online ESET service failed with: NodVerifyTrustResult: 38, NVT_HttpErrorObjectNotFound, X509ChainStatus: 0x0, X509CSF_NoError
2023-11-30 11:15:59 Error: EraGrpc [Thread 7f3a32316700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: m5iuzg4mkjkudaqpdsuflc2ca4.a.ecaserver.eset.com:443 Code: 0
 

[Marcos 5,725]

Please make sure that the Digicert Global Root G2 certificate is present in the system Trusted Root certificate store. If that's not the problem, please raise a support ticket.