Super_Spartan 56 Posted November 24, 2023 Share Posted November 24, 2023 (edited) Running NOD32 Antivirus 17.0.15.0 , I am getting this popup notification from time to time randomly: limited Direct Cloud connectivity issue I have the ESET GUI and ekrn.exe rule set to allow in my Windows Firewall settings. I am running the latest build of Windows 11 23H2 After getting that popup, I see everything looks ok in the main UI, no notifications Is this like a temporary glitch? Edited November 24, 2023 by Super_Spartan Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 24, 2023 Administrators Share Posted November 24, 2023 Please enable advanced direct cloud logging under Tools -> Diagnostics and keep it enabled while troubleshooting the issue. When the error occurs, collect logs with ESET Log Collector and supply the generated archive for perusal. Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted November 24, 2023 Author Share Posted November 24, 2023 1 hour ago, Marcos said: Please enable advanced direct cloud logging under Tools -> Diagnostics and keep it enabled while troubleshooting the issue. When the error occurs, collect logs with ESET Log Collector and supply the generated archive for perusal. Here it is eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 24, 2023 Administrators Share Posted November 24, 2023 Looks like all DNS servers were unreachable: 24.11.2023 15:26 Failed connect to 10.128.172.1@53 (UDP) 24.11.2023 15:26 Failed connect to 192.168.50.1@53 (UDP) 24.11.2023 15:26 ERROR [RESOLV] <dns_resolver>: Question [name: avcloud.e5.sk, type: A] Resolve failed Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted November 24, 2023 Author Share Posted November 24, 2023 (edited) 27 minutes ago, Marcos said: Looks like all DNS servers were unreachable: 24.11.2023 15:26 Failed connect to 10.128.172.1@53 (UDP) 24.11.2023 15:26 Failed connect to 192.168.50.1@53 (UDP) 24.11.2023 15:26 ERROR [RESOLV] <dns_resolver>: Question [name: avcloud.e5.sk, type: A] Resolve failed I notice every time I connect to my VPN (I use hide.me) this is happening after a few minutes. This never happened in the past I've been using the same VPN and NOD32 for years just pinged: avcloud.e5.sk Edited November 24, 2023 by Super_Spartan Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 24, 2023 Administrators Share Posted November 24, 2023 Could you please reproduce the issue by connecting to VPN and let Wireshark log the network communication? Also enable direct advanced logging as we'll need to have both logs aligned. When done, please supply the Wireshark log and the content of the "C:\ProgramData\ESET\ESET Security\Diagnostics" folder. Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted November 24, 2023 Author Share Posted November 24, 2023 37 minutes ago, Marcos said: Could you please reproduce the issue by connecting to VPN and let Wireshark log the network communication? Also enable direct advanced logging as we'll need to have both logs aligned. When done, please supply the Wireshark log and the content of the "C:\ProgramData\ESET\ESET Security\Diagnostics" folder. so I installed Wireshark then rebooted then connected to the VPN, for about 20 mins, I didn't get that error from NOD32, then the moment I opened NOD32 and clicked on update, the issue appeared, I then went to Wireshark and stopped the packet capturing but got this message: I didn't see it logging anything. I will format my laptop later as I need a fresh start anyway, hopefully this won't come back again and since I'm the only one who mentioned this issue, maybe it is something with my system Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 24, 2023 Administrators Share Posted November 24, 2023 Are you really connected via wi-fi which was selected on the initial adapter selection screen? There you can see also a graph with network activity next to each adapter which helps you choose the active one. Alternatively you can temporarily install ESET Internet Security or ESET Smart Security Premium and activate it with a trial license. These contain the network protection feature and can log network communication to pcap files which can be activated by enabling advanced network protection logging under Tools -> Diagnostics in the advanced setup. P_ESSW-17564 Link to comment Share on other sites More sharing options...
itman 1,746 Posted November 24, 2023 Share Posted November 24, 2023 (edited) I am wondering if this issue is due to Eset reverting to Google DNS 8.8.8.8 server when it has cloud connectivity issues? This might not play nicely with the VPN being used. Edited November 25, 2023 by itman Super_Spartan 1 Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted November 25, 2023 Author Share Posted November 25, 2023 (edited) 3 hours ago, itman said: I am wondering if this issue is due to Eset reverting to Google DNS 8.8.8.8 server when it has cloud connectivity issues? This might not play nicely with the VPN being used/ I've added ESET GUI and ekrn.exe to the exclusions in my VPN so they don't use the VPN when I connect to it because that's what's triggering this error is when I connect to the VPN, been 15 mins and so far I didn't get that message. Will keep monitoring this and report back. Edited November 25, 2023 by Super_Spartan Link to comment Share on other sites More sharing options...
Recommended Posts