zfactor 11 Posted January 2, 2015 Share Posted January 2, 2015 i bought a bunch of these because i asked eset if the lic keys would ever be no good and the answer i was given by cust support through email as well as marcos over at wilders was they will not expire. i tried using one today and its telling me the key is expired. this one was still shrink wrapped prior to using it so no way its been used before. tried a few times with the same code and same response from ess. so now will all my (i still have a handful of these for use down the line when newegg had them on blowout i bought the max allowed because eset told me they would never expire for use) keys do this or is this a fluke with this one?? please let me know asap. Link to comment Share on other sites More sharing options...
Arakasi 548 Posted January 2, 2015 Share Posted January 2, 2015 Hello, Please let us know if your key has this format: EAV-XXXXXXXX or if it has this format: XXXX-XXXX-XXXX Link to comment Share on other sites More sharing options...
zfactor 11 Posted January 2, 2015 Author Share Posted January 2, 2015 its the xxxx-xxxx-xxxx etc as printed inside the box do i need to convert it over through the website to the eav-xxxx Link to comment Share on other sites More sharing options...
Arakasi 548 Posted January 2, 2015 Share Posted January 2, 2015 Do you have something like this if it was from Newegg ? Attached: Link to comment Share on other sites More sharing options...
Arakasi 548 Posted January 2, 2015 Share Posted January 2, 2015 Yes convert it, or its not valid. It may not give you EAV, it may give you an actual activation key which is also different. activation keys, EAV which included password, and trials are the only 3 methods of activation without ESET staff intervention. Link to comment Share on other sites More sharing options...
zfactor 11 Posted January 2, 2015 Author Share Posted January 2, 2015 hmm okay will try to convert this one and see what happens. in the past the activation key would work fine. Link to comment Share on other sites More sharing options...
Arakasi 548 Posted January 2, 2015 Share Posted January 2, 2015 Activation keys have 5 segments xxxx-xxxx-xxxx-xxxx-xxxx If you have a validation code xxxx-xxxx-xxxx it needs to be turned into a key. Link to comment Share on other sites More sharing options...
Arakasi 548 Posted January 2, 2015 Share Posted January 2, 2015 If the key has been used before, and it is a key for multiple computers, at the time of activation a password and username are emailed to you during registration. If you no longer have those credentials you can go here to retreive: hxxp://www.eset.com/us/support/lost-license/ Link to comment Share on other sites More sharing options...
zfactor 11 Posted January 2, 2015 Author Share Posted January 2, 2015 correct its an activation key and it has never been used before. the package was just opened prior to using it. been with eset since v2 and just never had a issue with these which is why i was worried when it didnt work okay. Link to comment Share on other sites More sharing options...
Arakasi 548 Posted January 2, 2015 Share Posted January 2, 2015 Is it still not working ? How many of these CD's do you have from Newegg that are not working ? I would contact support and have them look at the key you have, or PM one of the moderators on the forum here and request validity be checked. Link to comment Share on other sites More sharing options...
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