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Parental Control - Child Locator

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bought premium license today to keep track of my two kids locations but it's not working. I am getting error: "The devices' locations cannot be determined. Make sure GPS and Location services are enabled on your child's devices." for both of their phones. 

I made sure, location service  is turned on on their phones, checked that Eset Parental Control has location persmissions set to always and even checked that on their phones I can see correct location in Eset Parental Control app. They have Realme and Samsung phones. 

Sure, I can use find my phone from google which also works fine, but I liked the app from eset very much until I bought premium (where the only premium feature is not working and you can't find a word about that).   


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Please open a support ticket using the built-in form and let logs to be submitted to ESET for perusal.

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