Nova_86 1 Posted November 20 Share Posted November 20 having tried the free trial i enjoyed the app! went and ordered 1 device for 1 year and was up and running! no issues! Had to format my laptop yesterday and now im getting told that there are too many devices on my account! ive been in a looked on the account and it just shows my old laptop which it wont allow me to remove! The Validity says active and the useage status say normal, however when i set up my laptop it says i need to purchase another account! Feel like ive been robbed tbh and will have to contact the bank and do a return! This is the message on the account. A support request for subscription verification has been automatically sent. Please wait for the reseller's verification. We've sent you an email with more information about the status of your request. Not sure what i means by reseller! and ive had no email with further information! Quote Link to comment Share on other sites More sharing options...
Nova_86 1 Posted November 20 Author Share Posted November 20 3A8-8BH-27D Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted November 20 Administrators Share Posted November 20 This license was issued in Nepal and sold to Axxxt Gxxxxxi (exxxxxxxxxo@hotmail.com). Where did you purchase the license? Quote Link to comment Share on other sites More sharing options...
Nova_86 1 Posted November 20 Author Share Posted November 20 17 minutes ago, Marcos said: This license was issued in Nepal and sold to Axxxt Gxxxxxi (exxxxxxxxxo@hotmail.com). Where did you purchase the license? Thats impossible. i purchased this account using my own email address in the UK Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted November 20 Administrators Share Posted November 20 Please let us know what website you purchased ESET from. Do you have an invoice? We don't have any license registered with your forum email address. Quote Link to comment Share on other sites More sharing options...
Nova_86 1 Posted November 20 Author Share Posted November 20 i purchased the account from the eset.com website! on the 22nd of September! i can log into my account on the eset website using my email address and its shows i have an active account valid until 09/22/2024 which is a paid account! 3A8-8BH-27D Do you have the number i can call to make a complaint as the eset website is also incredible unhelpful and technical support doesnt even help you. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted November 20 Administrators Share Posted November 20 Please find ESET UK contact information at: https://www.eset.com/uk/about/contact/ The license is added in another ESET HOME account, otherwise a subscription verification request would not have been sent out and your license key would be visible in ESET HOME instead the public license ID: Quote Link to comment Share on other sites More sharing options...
Nova_86 1 Posted November 20 Author Share Posted November 20 this to me sounds like ive been scammed! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted November 20 Administrators Share Posted November 20 1 minute ago, Nova_86 said: this to me sounds like ive been scammed! That's why I asked you what website you purchased the license from. ESET UK (https://eset.co.uk) is our UK branch so they sell only genuine licenses. Quote Link to comment Share on other sites More sharing options...
Nova_86 1 Posted November 20 Author Share Posted November 20 2 minutes ago, Marcos said: That's why I asked you what website you purchased the license from. ESET UK (https://eset.co.uk) is our UK branch so they sell only genuine licenses. this is where i went! strange how im able to log into your website using the email and password that i provided. ill be placing a charge back to my bank and switch to a more reliable provider! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted November 20 Administrators Share Posted November 20 We will contact ESET UK sales on this matter tomorrow and ask them to investigate this case with priority. If you have purchased from https://eset.co.uk then it cannot be scam and I'm sure that things will clear up tomorrow. Quote Link to comment Share on other sites More sharing options...
ESET Staff Jade 0 Posted Thursday at 10:01 AM ESET Staff Share Posted Thursday at 10:01 AM (edited) On 11/20/2023 at 8:31 PM, Nova_86 said: this is where i went! strange how im able to log into your website using the email and password that i provided. ill be placing a charge back to my bank and switch to a more reliable provider! Good morning, Can you please reach out to me on xxxxxxxxx@eset.com so I can investigate this further for you. Kind Regards, Jade ESET UK Customer Services Manager Redacted by Marcos: Personal email address removed. Please contact Jade via a personal message here on the forum. Edited Thursday at 10:13 AM by Marcos Quote Link to comment Share on other sites More sharing options...
Nova_86 1 Posted Thursday at 12:29 PM Author Share Posted Thursday at 12:29 PM 2 hours ago, Jade said: Good morning, Can you please reach out to me on xxxxxxxxx@eset.com so I can investigate this further for you. Kind Regards, Jade ESET UK Customer Services Manager Redacted by Marcos: Personal email address removed. Please contact Jade via a personal message here on the forum. Not sure how I can reach you on xxxxxxxxx@eset.com Jade 1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted Thursday at 12:31 PM Administrators Share Posted Thursday at 12:31 PM Please use a private message as suggested above: Personal email address removed. Please contact Jade via a personal message here on the forum. Quote Link to comment Share on other sites More sharing options...
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