kidding_guy 4 Posted November 16, 2023 Share Posted November 16, 2023 I have this message on and off for the past 4-6 months. Only on 1 device though. Other devices I run ESET on don't have this issue. It's not OS dependent, because at least in two cases each notebook has Windows 11 23H2 installed [one with this error, the other not]. The message pops up mostly when it's coming out of idle stage. And sometimes a (simple) restart will also do [though not how it should be] It happend with different (sub)versions of ESET Internet Security v16. Now also with ESET Smart Security Premium 17.0.15.0 Any idea what can be the cause of this? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted November 16, 2023 Administrators Share Posted November 16, 2023 Are you able to reproduce the error at any time, e.g. after a computer restart? Does the machine connect to the Internet directly or through a proxy? Is the machine behind a firewall? Asking since we'll need advanced logs from time shortly before the error is reported. Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted November 21, 2023 Author Share Posted November 21, 2023 This just happened (and not on my other notebook) Q: Are you able to reproduce the error at any time, e.g. after a computer restart? A: Only after a (hibernate), relogin in Windows after like 30-60 mins Q: Does the machine connect to the Internet directly or through a proxy? A: Directly to internet, no proxy [as far as I know] Q: Is the machine behind a firewall? A: Not a hardware-based firewall. Just the ESET application. Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted November 21, 2023 Author Share Posted November 21, 2023 I was able to use the ESET Log Collector and create a log file just now. Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted November 21, 2023 Author Share Posted November 21, 2023 After some time... the Service Servers are being put on/online again and the message disappears [at least after the log collection]. But also after a restart of Windows 11 everything's back to normal. Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted November 21, 2023 Author Share Posted November 21, 2023 2nd time already/again today. Logs are created for the second time. Where can I send them to? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted November 21, 2023 Administrators Share Posted November 21, 2023 You can upload the logs here since attachments are available only to ESET staff, or upload the archive to a file sharing service and drop me a private message with a download link if it's too big to upload here. Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted November 21, 2023 Author Share Posted November 21, 2023 essp_logs.zipessp_logs v2.zip There you go! Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted November 22, 2023 Author Share Posted November 22, 2023 Anything found already in the log files? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted November 22, 2023 Administrators Share Posted November 22, 2023 1 hour ago, kidding_guy said: Anything found already in the log files? I didn't find any errors logged. Perhaps advanced logging was not enabled prior to the network communication issue? If it takes long for the error to occur, enable just advanced direct cloud logging under Tools -> Diagnostics in the advanced setup. When the error occurs, disable logging and collect logs with ESET Log Collector. Link to comment Share on other sites More sharing options...
kidding_guy 4 Posted January 11 Author Share Posted January 11 Still I'm having this issue. Even with the newly 17-version of ESET Smart Premium 17.0.16.0. A hard reboot will fix it most of the time, but this cannot/shouldnot be the 'solution' to this issue, right? As stated earlier, I don't have it on my other system. The difference in specs is that the machine this message is displayed has an AMD Ryzen 4000 series CPU, and the 'working one' an Intel 9th gen CPU, plus also some other hardware differences like build in GPU (AMD system) vs GeForce 2000 series/Intel UHD Graphics 630 (Intel system). Both notebooks are from ASUS. Link to comment Share on other sites More sharing options...
Recommended Posts