ERA 6.1 force clients to sync

[verus 4]

Hi,

How can I with:

ESET Remote Administrator (Server), Version 6.1.265.0
ESET Remote Administrator (Webconsole), Version 6.1.212.0

 

 force the clients to sync the settings manually ?

thanks, Verus.

[TomasP 316]

Hi,

I am not sure if this is what you mean, but if your client connection interval is set to let's say 20 minutes and you need a client to connect immediately, you can send a so-called "wake-up call" (it is one of the options after clicking the client in the client list). A specifically formatted packet will be sent to the client (in case your network architecture allows for it) and it will connect back to ERA right away.

[verus 4]

thanks, that was what I meant.

Does it also works when the client is on another network segment ?

[Arakasi 549]

Hello verus,

 

When you say network segment, do you mean a client with a different subnet ? or a client receiving an IP from a totally different DHCP server or router etc ?

If the server can see the client and if the client is able to communicate with the ERA server, i am pretty sure it will work as you hope.

[verus 4]

I mean on another geographical location but able to connect to each other.

Server 192.168.10.10 and client is 192.168.20.10 (for example).

[TomasP 316]

If a ping from the server to the client can go through, the wake-up call will work just fine, regardless of the geographical location. Network connectibility is important.

[CB530 70]

Hi Verus,

 

See our Knowledgebase article for step-by-step instructions to send a wakeup call