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Eset theft blocked, get it on Samsung A54, my girlfriend can't get it unlogged anymore.

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Hello everyone, I have a problem, namely I installed the Eset Android package for my girlfriend about a week ago and also installed the Anti Theft. Now my girlfriend has done the wrong fingerprint several times, and so the cell phone is now blocked. I've tried everything, but in the stress I accidentally removed the smartphone from the account. At Home Eset I thought it would work. That was stupid of me. I've tried everything, we can't remember the password, I've already called Eset's friendly service and they say it's the same password as when I logged into Eset home, but it's not. I hope you can help us, thank you in advance. New cell phone blocked. It's a shame, it's the Samsung a 54 5G.

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