ESET Management Agent 10.1.1292.0 - Installation error after removing older version manually

[Lukas Hromadko 0]

Hello,

I have issue on multiple servers (examples: Windows Server 2019 Datacenter and Windows Server 2022 Datacenter) with installing new version of ESET Management agent. I made a new GPO to automatically install ESET Management agent which work fine on new computers, but started spamming error logs on servers, which already had older version of the agent. I disabled the GPO and manually removed the older version. That worked fine, but when I tried to install newer version it never finished. I then tried to install it with logging, but I am unable to find anything concrete in there. I tried installer from ESET Protect server and even from official website download page. None worked. I have config file with the installer present. Might you help me with this issue? Log files in attachment.

Thank youinstall_02.loginstall_01.log

[Lukas Hromadko 0]

Tried deleting cache and restarting ESET Bridge with no effect.

[Marcos 5,272]

On servers with agent already installed you should upgrade it via an ESET PROTECT update component task instead of re-deploying the agent via GPO:

[Lukas Hromadko 0]

I know about this, but for some reason the pushed update said, it was finished but when I checked locally, the old version was still installed.

[Lukas Hromadko 0]

Well I solved the GPO issue by copying registry info about the apt being installed from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Group Policy\AppMgmt to to every pc, that had issue with the app already being installed prior the existence of the GPO. And I had to manually uninstall every problematic Management agent with the uninstaller that has to run in safe mode.