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Failure to recognize agent in console


Alcaldia

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Cordial Saludo, 

Solicito ayuda ya que tengo problemas para ver los dispositivos a los cuales les he descargado la licencia de ESET incluido el agente, pero no me deja ver en la consola estos dispositivos nuevos  que deberian agregarse,  unicamente me los evidencia  https://eba.eset.com/ba/devices en ESET Businness Acount, pero se supone que la consola tambien deberian Gestionarlos, Que puedo Hacer ? 

 

Machine translation:

I am asking for help since I have problems seeing the devices to which I have downloaded the ESET license including the agent, but it does not let me see these new devices that should be added in the console, it only shows them to me https://eba.eset .com/ba/devices in ESET Business Account, but the console is supposed to also manage them, what can I do?

Edited by Marcos
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  • Marcos changed the title to Failure to recognize agent in console
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Since this is an English forum, we kindly ask you to post in English.

As for the issue, please remove the licenses from ESET PROTECT if you have added them as license keys and add the license(s) via your EBA account instead.

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Should you still not see the licenses synced with EBA, you can manually launch sync via the license manager in ESET PROTECT:

image.png

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