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Product is Installed But Not Running on LinuxMint


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Hi everyone,

i'm using Eset Endpoint Antivirus, today my computer was appeared " Product is Installed But Not Running " on Eset protect server.I've tried start EEA via GUI on this client but it did not.And i tried to start EEA via command : service eea start => it've worked. So do you know what a reason of this issue ?

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Is it that a wrong status is reported to the EP console or EEA is not actually running? Anyways, please raise a support ticket. If the problem is with EEA on the Linux machine, provide logs as per https://help.eset.com/eeau/10/en-US/troubleshooting.html?collect_logs.html.

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