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phantom account use - incorrectly flagged

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Recently I have had a number of alerts to say that my phantom account has been used.  
I haven't actually logged in using the phantom account. 

What might be the cause of this and how to resolve it?

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If you are using the latest version 16.2.15, please raise a support ticket. Windows may log into the phantom account automatically and older versions (I recall v16.0 and older) did not handle such logons properly.

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