Laurent75 0 Posted September 29, 2023 Posted September 29, 2023 Good morning, I have an ESET Smart Security Premium license and I'm having problems uploading files to a forum. I have a forum and a Wordpress site and I would like to send files of +25MB and I am blocked by your secure browser module on my 2 sites. When I deactivate it I can do it and when I reactivate it I can't do it anymore. Do you know a solution to my problem? you in advance.
Administrators Marcos 5,453 Posted September 29, 2023 Administrators Posted September 29, 2023 Does it work if you upload a file in a normal browser, ie. not in the secured one? Do you get any alert from ESET? Does switching to the pre-release update channel in the advanced update setup make a difference?
Laurent75 0 Posted September 29, 2023 Author Posted September 29, 2023 yes it works in normal browser and my software is up to date in version 16.2.15.0
Administrators Marcos 5,453 Posted September 29, 2023 Administrators Posted September 29, 2023 Please provide me with: - step-by-step instructions how to reproduce the issue - a file that we could test it with - logs collected with ESET Log Collector.
itman 1,801 Posted September 29, 2023 Posted September 29, 2023 4 hours ago, Laurent75 said: I have a forum and a Wordpress site and I would like to send files of +25MB and I am blocked by your secure browser module on my 2 sites. Must have something to do with these 2 web sites. I can upload 25+MB file to a public file sharing site in B&PP mode w/o issue.
itman 1,801 Posted September 29, 2023 Posted September 29, 2023 5 hours ago, Laurent75 said: if I deactivate it works Of note is if the "X" symbol is selected, the result is the disabling of the browser green frame indicating B&PP mode is active: https://help.eset.com/essp/16.2/en-US/idh_config_opp_badge.html . The browser remains in B&PP mode. If file uploads are allowed with the green frame disabled, that is the source of issue for some unknown reason.
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