Jump to content

msp - licence overuse

Recommended Posts

One of my msp customers has a weird issue.

There is 1 seat in use and only one install made.

A while back they upgraded from win 10 to 11 that caused the seat to "double".

I found the "double" unit and dumped it from the list.

There is now one unit in use and only one unit that is showing up in the protect cloud.

The msp administrator panel however is still showing overuse despite all details only showing 1 unit...

I must be missing something here but how could it be possible to 'overuse' a license while all panels ( msp admin and protect cloud ) only show that one unit ?

Link to comment
Share on other sites

  • ESET Staff

Hello @shicomm, if this issue lasts more than 24 hours, it could be caused by desynchronization between licensing backend systems. Could you please send me more details to private message (i.e.: public license key)?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...