Automatically uninstall other antivirus software from ERA version 6

[syneco 0]

We just purchase ERA version 6.

We already have AVG installed on all our PC.

I want to be able form ERA web console to uninstall AVG on all PCs

before install Eset antivirus.

 

Is there a way to do that automatically from Web console or I need to do it manually on each PC?

[foneil 342]

As far as I know (and I don't know much yet about version 6 remote administration): 

• Manually -- you can use the ESET AV Remover on the client side hxxp://help.eset.com/eea/6/en-US/index.html?idh_bts_installer.htm
   
• Remotely -- from ERA, when you install the Agent and before you deploy endpoints, you can perform a Software Uninstall task. 
  
  however, I'm not positive about this or how it works, but someone else may have more information. See hxxp://help.eset.com/era/6/en-US/index.html?client_tasks_software_uninstall.htm under Settings > Software Uninstallation Settings > Uninstall Third party antivirus software. 

[verus 4]

Hi,

I have the same question.

We have AVG installed and need to change with ESET 6.

I also have patch management up and running (glpi + ocs-ng) and the most easy would be if I could remove AVG and install ESET via my patch management.

Is it possible to install ESET 6 AGENT and the antivirus manually ??

With this I mean, download it manually (agent and AV software) exe or msi and deploy it manually ?

 

- I want to install the agent automatically (offline installation) with all parameters included in CLI (so that I can distribute it via patch management) but I don't find this info in the manual, only to do it via GUI.

- the same with the AV product but I can't download it manually, only via a repository in the software install.

 

I want to do this via patch management because all our software is installed via patch management and it is easier to make priorities.

I could make a packe to remove AVG with a higher priority than the ESET AV installation.

 

 

thanks, Verus.

Edited January 2, 2015 by verus

[Arakasi 549]

Verus,

 

A tip that might assist you in manual deployment.

 

* If the MSI package of the ESET Endpoint software and the .XML file of the configuration you wish to be used, reside in the same disk directory, the msi unpacking will install with whatever settings you have set in the XML.

 

To do this, open Configuration Editor in the ERAC, adjust all your settings to your liking. Export the settings as XML.

 

Use your patch management software, PDQDeploy, SCCM, Group Policy etc to deploy the XML and the msi to your endpoints, followed by initiating the client to run the installation.

If i had to guess, you could also place both the installation msi, and xml on a shared network drive, and have the clients launch individually, however bandwidth and spreading out the install would come to mind as well.

All at the same time would bottle your network up. ESET uses ERAC to deploy, which i think can specify maximum installations at once.

[verus 4]

 

 

To do this, open Configuration Editor in the ERAC, adjust all your settings to your liking. Export the settings as XML.

 

Hi,

Thanks for the reply, can I do this with version 6 ? Where can I find this configuration editor ?

 

I am also looking for a way to install the AGENT automatically (offline with all settings), is that also possible ?

Edited January 2, 2015 by verus

[Arakasi 549]

Deploying or installing the ERAC manually may not be an option or a viable way to perform setup.

 

I may be confused on what you are trying to do or presume is the AGENT.

Edited January 2, 2015 by Arakasi

[Arakasi 549]

Incorrect statement - removed

Edited January 2, 2015 by Arakasi

[verus 4]

Don't see a configuration editor in version 6.

[Arakasi 549]

Don't see a configuration editor in version 6.

 

It may have been taken out, and the agent you are referring to is the new independent agent i see, which i don't know too much about.

That doesn't mean you won't get a reply from staff, i am sure they will let us know if the agent can be deployed without eset involvement.

Edited January 2, 2015 by Arakasi

[foneil 342]

First, you should be testing new server software in a test environment and not in production. Next, you should become as familiar as you can with the new architecture and setup (it has changed considerably since v5). Last, this is supposed to be a North American release, but no one's looking...
 
We published content that should be enough to answer your questions and get an installation going. See all the links in the following thread:
 
"I need help installing ERA 6, what support resources are available?"
 
https://forum.eset.com/topic/3764-the-next-generation-of-eset-remote-administrator-version-61-is-available-for-customers-in-north-america/#entry21884

[Arakasi 549]

Thank you for your guidance and support Foneil !!

[verus 4]

Hi Foneil,

I understand that this (ESET) is new software (for me) but I already install different antivirus software in companies for more than 15 years so when it is not a beta product, then I assume that when I read the manuals, FAQs and forums it will be possible for me to handle it.

 

About installing version 6 in Europe instead of version 5...

The current AV solution of this company stops end of march 2015, if I have to learn ESET 5 first and install it and 2 months later learn version 6 and upgrade everything...then that's a waste of time.

I install version 6 now and I post all the problems I see so that it may help others too and I hope that people who give a solution (including ESET dev.) see this as something positive!

What's the reason anyway that it is only for USA ? If it is only because of the language, I don't see that as a specific technical reason.

Thanks.

[Arakasi 549]

Hello,

 

The release in the USA is most likely for the purpose of rolling out in stages; document, record problems missed, assist with support and repair, before rolling out to the ENTIRE world.

The support needed to handle the requests, provide solutions, patch the software, write all the KB articles, and be all that they can be, is impossible if not, at least..... will be a very difficult situation to manage as well as requiring additional support.

The USA San Diego office, as well as the partner list in the United States is probably far greater in numbers and the available help, and employees that have access to design, implementation, and patching is probably a sufficient size in the USA as it appears to be 2nd in size and accountability next to the Slovakia Home site.

This may not be the reason for why it has only released in US as of right now, but its the most logical i can think of, and how i would do it vs sending it out everywhere and see what happens.

So we in the US are like trialing it, we're the dummies. We can find these small nuances that are causing problems, get the KB written, and software fixed, then the release for the world is more polished.

 

-Yes it sounds like a BETA, (has been a reply before), which we have already had, yes, but BETA is not a live test environment, the official release to USA is a live environment in production that still can act as a filter for smaller minute things to be fixed.

 

-I am terribly sorry you installed version 5 and learned it, and now on to version 6; however respectively that is a normal process with software, you already know this. Sometimes we get software, then soon after have to upgrade and learn where things were moved etc, its how the ball rolls in Information Technology sometimes.

I have to learn 6 as well, while so informed about 5, i almost thought i had it mastered and could answer any questions. Now version 6 lol

Except i am an active member here and i am obligated to learn this stuff, to keep up my support and contacts with friends i have gained here.

 

Good luck with version 6 and please don't hesitate to continue your discussions here.

They are VERY valuable, and although you might not hear it, we appreciate it and you are right, many more will come to see your posts through SEO, or similar and most likely stumble upon solutions to other problems,

thus taking the load off of ESET's official support lines by phone or etc.

 

Thanks

Regards,

[Arakasi 549]

Just a tid bit of info, Foneil has direct contact with the KB team (if not on the team himself, or maybe a supervisor) but i neither claim nor deny

 

So we will make sure any changes that need to be made, will be made officially, and any feedback you provide is most helpful, thanks.

We do have the proof needed to be confident that our post and info/data will be seen by the right people.

Edited January 5, 2015 by Arakasi

[CB530 70]

Hello everyone,

 

I realize that this thread has been inactive, however I wanted to let you all know that we have published a new article that covers the procedure to remove third-party software using ESET Remote administrator. I hope that it can be of use for those who visit this thread in the future.

[Will Neumann 0]

Question about pending reboots. The 3rd-party AV removal procedure listed in the new article doesn't provide any options in regards to acting on pending reboots.

 

Is it possible to:

- prompt the user to reboot their computer if a reboot is pending?

- force a reboot?

- report in the ERA console if the reboot was completed?

 

Thanks guys.