Jump to content

ERA V6 Software Install Client Task Doesn't Start

Recommended Posts



I've been setting up ERA V6 and am testing installing V6 client on a remote Win7 system.  It appears to be set up correctly but it won't start.  The system I'm installing to already has Eset V5 installed but doesn't have the V6 agent installed.  I've tried installing on a client that has V5 with the V6 agent installed already and that didn't work either.


Any help would be much appreciated.



Link to post
Share on other sites
  • ESET Moderators

Hello macphail,
In order to perform remote installation of ESET Endpoint v6 product, or in order for it to connect to ERA, the client must have the ERA Agent installed. Endpoint v6 does not communicate to ERA, only the Agent does.

If the installation of v6 over existing v5 failed, you can treat it as a regular installation issue, i.e. check the installation logs for a specific error, or contact your local ESET support team.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...