j-gray 37 Posted September 18, 2023 Share Posted September 18, 2023 On-prem EP Console had a Server task for Agent Deployment. I'm not finding this option in the EP Cloud console. Is it no longer available? If no longer available, what are the options for deploying the agent and why was this functionality removed? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted September 19, 2023 Administrators Share Posted September 19, 2023 I recall that ESET PROTECT Cloud has never supported remote agent deployment. Unlike ESET PROTECT on-premise, a server in the cloud cannot initiate communication with remote computers in users' network. Available options for agent deployment are described at https://help.eset.com/protect_cloud/en-US/?fs_agent_deploy_remote.html. •ESET Remote Deployment Tool - this tool allows you to deploy the ESET Management Agent (and ESET security product) installer packages created in the ESET PROTECT Cloud Web Console. •Group Policy Object (GPO) and System Center Configuration Manager (SCCM) - Use this option for mass deployment of the ESET Management Agent on client computers. Link to comment Share on other sites More sharing options...
j-gray 37 Posted September 19, 2023 Author Share Posted September 19, 2023 Serious bummer. Remote agent deployment in the EP Console was something we heavily relied on and I wasn't aware that functionality was removed from the cloud solution. Of course, the alternate deployment tools appear to be Windows-only solutions, so not much help there. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted September 20, 2023 Administrators Share Posted September 20, 2023 17 hours ago, j-gray said: I wasn't aware that functionality was removed from the cloud solution. It wasn't removed. It has never been there. Endpoints in a company are behind a firewall and not accessible from the Internet so pushing an installation from the cloud would be impossible. Link to comment Share on other sites More sharing options...
j-gray 37 Posted September 20, 2023 Author Share Posted September 20, 2023 7 hours ago, Marcos said: It wasn't removed. It has never been there. Endpoints in a company are behind a firewall and not accessible from the Internet so pushing an installation from the cloud would be impossible. Poor phrasing on my part, then. Regardless, we had and used that functionality and now it's no longer available. Of course, nothing is impossible. With an on-prem proxy or bridge that caches all the installation files a task could be relayed from cloud to proxy or similar. Link to comment Share on other sites More sharing options...
Recommended Posts