Guest stephen Posted June 15, 2013 Share Posted June 15, 2013 egui.exe is stuck hogging 50% of my cpu and i can't access the gui for eset. I'm running smart security 6 on windows xp I had this issue previously on smart security 5 and i was told by customer support when i sent files over that i had to completely uninstall it. restart then reinstall it (involves another restart) i wasn't able to just reinstall over it or upgrade. If i try the repair option in add/remove programs it gets stuck looking for ei_4.msi (i think thats how it was spelled) The only way for me to stop the egui process and get it back to normal is by restarting my pc. If i hover over the eset icon in the task bar it says scanning in progress. all my scans are schedualed for 2am when i'm not using the computer. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,407 Posted June 16, 2013 Administrators Share Posted June 16, 2013 We'd need to get a complete application memory dump of egui.exe from the point it spikes up the cpu. On Windows XP, you can use Procdump (run procdump -ma egui.exe), on newer OS a dump can be created via the Task manager by right-clicking a process and selecting "Create dump file". You can also try installing the latest v6 from scratch by running this Uninstall tool in safe mode or try v7 beta. Link to comment Share on other sites More sharing options...
Guest Guest Posted June 22, 2013 Share Posted June 22, 2013 same here. eset ss6 eats up 50% cpu on win7 64bit Link to comment Share on other sites More sharing options...
Administrators Marcos 5,407 Posted June 23, 2013 Administrators Share Posted June 23, 2013 same here. eset ss6 eats up 50% cpu on win7 64bit Please carry on as advised above. With Windows 7, you can simply right-click egui.exe in the Task manager and select Create dump file. Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 390 Posted June 26, 2013 ESET Moderators Share Posted June 26, 2013 Hello, If you have not already done so, can you try turning on pre-release updates in your copy of ESET Smart Security, performing an update manually to download all the pre-release modules, and then letting us know if the problem still occurs?Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
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