ESET Protect - Does the client product need to be activated with a license to accept commands from the Protect Server?

[Seger Steele 0]

To elaborate on the above, we have 7 endpoints that when I run a task (software uninstall/install) the task fails immediately without seemingly trying.  All 7 devices are checking into the protect server consistently, all 7 have a out of date Endpoint Security version.  I tried updating to the newest version but again the task failed immediately.   The only other commonality is none of the products are activated with a license - is that a credible solution to my problem is activating the products with a license  

[Marcos 5,453]

The client tasks are performed by the management agent which works without activation. I'd check trace.log for details about the failure. Maybe it will be necessary to enable trace/diagnostic verbosity via an agent policy first.

[Seger Steele 0]

I'm having trouble finding the directory path for trace.log, where may I find that on a windows workstation?

 

[LesRMed 26]

Check in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs.