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ESET Smart Security does not show the window with infections to clean them up

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Hello! I hope you’re doing very well.

I’m writing to you because my ESET Smart Security does not show the window with the infections to clean them up. It completes the scan and says that there are 14 infections, but the option to clean them does not appear. I tried scanning as administrator and as a regular user, and the result is the same. I also tried scan and clean and scan without cleaning, nothing changes.

Can you help me? Thank you!

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By default detected threats are cleaned automatically. The only exceptions are:
- threats detected in archives containing also other clean files
- potentially unsafe/unwanted applications
- files infected with uncleanable file infecting viruses

If you were not asked to select an action after threat detection, it could be that you ran the scan in scan-only mode (ie. with cleaning disabled):


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