How to Migrate Eset endpoint antivirus to eset endpoint security without having to uninstall it

[fajarbagus 0]

Dear Marcos
I want to ask one thing, our users want to migrate from Eset Security Management Console to the latest Eset protect console, and also migrate eset endpoint antivirus products to eset endpoint security, for the Eset Protect Console setup has been completed as info our users have 30 thousand endpoints that have eset endpoint antivirus installed, we have problems when migrating endpoint antivirus products to endpoint security products there is a failure with code 1603, is there a way to migrate endpoint antivirus products to endpoint security without having to uninstall existing endpoint products first?

Edited July 28 by fajarbagus

[Marcos 4,841]

ESET Endpoint Security can be normally installed over ESET Endpoint Antivirus. Please provide logs collected with ESET Log Collector from the machine where the installation failed.

[fajarbagus 0]

for the record, the installation process of eset endpoint security is currently still on a virtualbox machine with Windows 10 OS.

Here I send the logs on the pc that has endpoint security installed

 

 

 

eea_logs.zip

Edited July 28 by fajarbagus

[Marcos 4,841]

Does running the installer downloaded from https://www.eset.com/int/business/download/endpoint-security-windows/ instead of the all-in-one installer make a difference?

[fajarbagus 0]

I think maybe if I use the install from the eset web I'm sure it will work, but our users are planning to migrate from Eset ESMC to Eset protect, so I think we should use an all in one install, so that if the install is successful, endpoint security or eset management agent is connected directly to the new eset portect. 

[fajarbagus 0]

Dear marcos
I think the error 1603 is due to the computer I tested already installed eset management agent version 7.2 and endpoint antivirus version 9.1 so if the computer I tested uninstalled the existing eset, of course using all in one installation works but as I said before we have 30 thousand existing endpoints so if the method must uninstall the existing eset first it is time consuming is there a more relevant solution?

[Marcos 4,841]

From July 26 there is an install log with information about successful installation of ESET Endpoint Security 9.1.2063.

MSI (s) (84:54) [07:50:01:263]: Product: ESET Endpoint Security -- Installation completed successfully. 
MSI (s) (84:54) [07:50:01:263]: Windows Installer installed the product. Product Name: ESET Endpoint Security. Product Version: 9.1.2063.0. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 0.

However, there are other install logs from ESET Endpoint Antivirus (the last one from July 28) which reads:

MSI (s) (20:3C) [08:19:34:555]: Product: ESET Endpoint Antivirus -- Installation completed successfully. 
MSI (s) (20:3C) [08:19:34:555]: Windows Installer installed the product. Product Name: ESET Endpoint Antivirus. Product Version: 9.1.2051.0. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 0.

 

It appears to me that you have some tasks set up in ESET PROTECT that continually push installation of ESET Endpoint Antivirus. Please check it out. Also make sure to install Endpoint v10.1 or at least v10.0 instead of v9.1.

[fajarbagus 0]

Dear marcos
Let me explain again, I want to migrate ESMC to Eset Protect and also migrate Eset Endpoint antivirus products to Eset Endpoint Security, I have finished setting up Eset Protect, to migrate eset endpoint antivirus to eset endpoint security we use third party tools, namely kaseya dekstop management, we use a virtual computer as a test with the following steps:
first we run the all in one Eset endpoint antivirus installation (endpoint version 9.1 agent 7.2) on the virtual machine computer using the kaseya dekstop management procedure after the eset endpoint antivirus has finished installing and updating then we run the procedure to install all in one endpoint security (endpoint security version 10.1 and Agent version 10.1) all procedures that are run through kaseya are successful, but after we check on the virtual machine computer it is still installed eset endpoint antivirus, but in windows security it reads eset endpoint security. 

if I do a manual install using the all in one installer it will error 1603 

 

eea_logsnew.zip

[Marcos 4,841]

Please note that you are using an all-in-one installer labeled "ESET Package Installer". What I asked is if you can install ESET Endpoint Security using the installer from the web which looks differently as follows:

As for upgrading ESMC to ESET PROTECT, let's not mix it with the issue about upgrading ESET Endpoint Antivirus to ESET Endpoint Security but rather discuss it in a new topic. Anyways. for instructions how to do the upgrade please refer to https://help.eset.com/protect_install/10.1/en-US/upgrade_procedures.html.

Besides asking here, I'd also recommend raising a support ticket so that it's tracked and answered in a timely fashion by technical support.

[fajarbagus 0]

if you ask if I can install ESET Endpoint Security using the web installer, I have answered in the previous discussion that I can, but that's not the point. 

if I use the installation from the web that only changes the endpoint product from endpoint antivirus to endpoint security, while the agent management is still synchronized to the existing ESMC,

well then I will open a new discussion related to migrating endpoint antivirus to endpoint security using the all in one installer failed code error 1603.

 

Edited July 29 by fajarbagus