Thilandm 0 Posted July 18 Share Posted July 18 Dear All Eset Service x 2 all the time take high cpu usage and disk usage. Eset firwall helper and eset service please assist Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted July 18 Administrators Share Posted July 18 Please carry on as follows: When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup After 1-2 minutes stop logging Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link. Quote Link to comment Share on other sites More sharing options...
Thilandm 0 Posted July 18 Author Share Posted July 18 Dear Marcos i can not find the said menu Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted July 18 Administrators Share Posted July 18 It's in the advanced setup: Quote Link to comment Share on other sites More sharing options...
Thilandm 0 Posted July 25 Author Share Posted July 25 please assist on this further Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted July 25 Administrators Share Posted July 25 An on-demand scan was running when the advanced OS log was being created. Please make sure that no scan is running since it takes CPU resources and skews the values in the OS log. Quote Link to comment Share on other sites More sharing options...
Karl O 0 Posted August 3 Share Posted August 3 since several Days I have this high CPU usage on my Laptop Memory usage is growing It seems that the Update stuck Prozessor Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz 1.61 GHz Installierter RAM 16,0 GB (15,8 GB verwendbar) Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor Stift- und Toucheingabe Unterstützung der Toucheingabe mit 10 Touchpunkten Edition Windows 11 Pro Version 22H2 Installiert am 06.10.2022 Betriebssystembuild 22621.1992 Seriennummer PF207JLS Leistung Windows Feature Experience Pack 1000.22644.1000.0 Quote Link to comment Share on other sites More sharing options...
Karl O 0 Posted August 3 Share Posted August 3 Disk usage grows until system stand still I even can't stop this Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted August 3 Administrators Share Posted August 3 4 hours ago, Karl O said: Disk usage grows until system stand still Please carry on as follows: When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup After 1-2 minutes stop logging Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link. Quote Link to comment Share on other sites More sharing options...
Thilandm 0 Posted August 16 Author Share Posted August 16 Hello boss how i can confirmed there is not scan is running during the log collecting ? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted August 16 Administrators Share Posted August 16 Make sure that the ESET icon is not spinning which indicates either an update or scan. Quote Link to comment Share on other sites More sharing options...
Thilandm 0 Posted August 16 Author Share Posted August 16 please check this there is nothing spinning here know ... feed up with eset now Quote Link to comment Share on other sites More sharing options...
YannickLC 0 Posted August 17 Share Posted August 17 Hello, I've a quite high CPU usage on my PC (about 15-20% on an Intel Core i9). Other applications only use a few percent of the CPU. May I send you the operating system logging ? Thanks, Yannick Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted August 17 Administrators Share Posted August 17 Yes, you can. However, after disabling advanced operating system logging wait a few minutes before running ESET Log Collector so that there's enough time to write the data from memory to the log. Quote Link to comment Share on other sites More sharing options...
YannickLC 0 Posted August 20 Share Posted August 20 Hello, How do I disable logging of blocked operations ? Thanks. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted August 20 Administrators Share Posted August 20 9 hours ago, YannickLC said: Hello, How do I disable logging of blocked operations ? Thanks. It's in the advanced HIPS setup. By default the setting is disabled and should be enabled only while troubleshooting HIPS-related issues. Quote Link to comment Share on other sites More sharing options...
YannickLC 0 Posted August 20 Share Posted August 20 In my case, this value is Read-Only. Is it locked by the administrator ? Quote Link to comment Share on other sites More sharing options...
itman 1,602 Posted August 20 Share Posted August 20 41 minutes ago, YannickLC said: In my case, this value is Read-Only. Is it locked by the administrator ? Appears that is the case. Quote Link to comment Share on other sites More sharing options...
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