Thilandm 0 Posted July 18, 2023 Share Posted July 18, 2023 Dear All Eset Service x 2 all the time take high cpu usage and disk usage. Eset firwall helper and eset service please assist Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted July 18, 2023 Administrators Share Posted July 18, 2023 Please carry on as follows: When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup After 1-2 minutes stop logging Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Thilandm 0 Posted July 18, 2023 Author Share Posted July 18, 2023 Dear Marcos i can not find the said menu Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted July 18, 2023 Administrators Share Posted July 18, 2023 It's in the advanced setup: Link to comment Share on other sites More sharing options...
Thilandm 0 Posted July 25, 2023 Author Share Posted July 25, 2023 please assist on this further Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted July 25, 2023 Administrators Share Posted July 25, 2023 An on-demand scan was running when the advanced OS log was being created. Please make sure that no scan is running since it takes CPU resources and skews the values in the OS log. Link to comment Share on other sites More sharing options...
Karl O 0 Posted August 3, 2023 Share Posted August 3, 2023 since several Days I have this high CPU usage on my Laptop Memory usage is growing It seems that the Update stuck Prozessor Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz 1.61 GHz Installierter RAM 16,0 GB (15,8 GB verwendbar) Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor Stift- und Toucheingabe Unterstützung der Toucheingabe mit 10 Touchpunkten Edition Windows 11 Pro Version 22H2 Installiert am 06.10.2022 Betriebssystembuild 22621.1992 Seriennummer PF207JLS Leistung Windows Feature Experience Pack 1000.22644.1000.0 Link to comment Share on other sites More sharing options...
Karl O 0 Posted August 3, 2023 Share Posted August 3, 2023 Disk usage grows until system stand still I even can't stop this Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted August 3, 2023 Administrators Share Posted August 3, 2023 4 hours ago, Karl O said: Disk usage grows until system stand still Please carry on as follows: When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup After 1-2 minutes stop logging Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Thilandm 0 Posted August 16, 2023 Author Share Posted August 16, 2023 Hello boss how i can confirmed there is not scan is running during the log collecting ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted August 16, 2023 Administrators Share Posted August 16, 2023 Make sure that the ESET icon is not spinning which indicates either an update or scan. Link to comment Share on other sites More sharing options...
Thilandm 0 Posted August 16, 2023 Author Share Posted August 16, 2023 please check this there is nothing spinning here know ... feed up with eset now Link to comment Share on other sites More sharing options...
YannickLC 0 Posted August 17, 2023 Share Posted August 17, 2023 Hello, I've a quite high CPU usage on my PC (about 15-20% on an Intel Core i9). Other applications only use a few percent of the CPU. May I send you the operating system logging ? Thanks, Yannick Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted August 17, 2023 Administrators Share Posted August 17, 2023 Yes, you can. However, after disabling advanced operating system logging wait a few minutes before running ESET Log Collector so that there's enough time to write the data from memory to the log. Link to comment Share on other sites More sharing options...
YannickLC 0 Posted August 20, 2023 Share Posted August 20, 2023 Hello, How do I disable logging of blocked operations ? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted August 20, 2023 Administrators Share Posted August 20, 2023 9 hours ago, YannickLC said: Hello, How do I disable logging of blocked operations ? Thanks. It's in the advanced HIPS setup. By default the setting is disabled and should be enabled only while troubleshooting HIPS-related issues. Link to comment Share on other sites More sharing options...
YannickLC 0 Posted August 20, 2023 Share Posted August 20, 2023 In my case, this value is Read-Only. Is it locked by the administrator ? Link to comment Share on other sites More sharing options...
itman 1,748 Posted August 20, 2023 Share Posted August 20, 2023 41 minutes ago, YannickLC said: In my case, this value is Read-Only. Is it locked by the administrator ? Appears that is the case. Link to comment Share on other sites More sharing options...
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