Most Valued Members Nightowl 197 Posted July 12 Most Valued Members Share Posted July 12 (edited) Once ESET auto updated , FortiClient stopped working again I have reported about this bug before in the BETA Phase. I will try to disable Web Access or revert to the old version if I found it , if not I will have to uninstall to keep accessing my destinations. Edited July 12 by Nightowl Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 4,839 Posted July 12 Administrators Solution Share Posted July 12 Currently only a few VPNs listed at https://help.eset.com/eeau/10/en-US/web_access_protection.html are supported. It is possible that the list will be extended in the future as we find workarounds for particular VPNs. Please raise a support ticket so that we can research the possibility to add Forticlient VPN support as well. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 12 Author Most Valued Members Share Posted July 12 After disabling the Web Access Protection , I can access it again : Is there anyway I could workaround it? with adding exclusions or IPs ? Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 12 Author Most Valued Members Share Posted July 12 5 minutes ago, Marcos said: Currently only a few VPNs listed at https://help.eset.com/eeau/10/en-US/web_access_protection.html are supported. It is possible that the list will be extended in the future as we find workarounds for particular VPNs. Please raise a support ticket so that we can research the possibility to add Forticlient VPN support as well. I will do so , is there anyway I can workaround it through the settings or I have to revert to older version or keep Web Access disabled? It auto-updated , I didn't realize it's v10 coming , I thought another patch to v9 , that's why I didn't know Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 12 Author Most Valued Members Share Posted July 12 I know that GUI isn't a high priority now , but I would like to report that graphical look bug , even when Web Access is disabled , main page still shows that "You are protected" in a green style , I believe it should act like Windows edition with Red color of it being disabled or atleast Yellow. Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 12 Author Most Valued Members Share Posted July 12 3 hours ago, Marcos said: Please raise a support ticket so that we can research the possibility to add Forticlient VPN support as well. Ticket Code - IOP3G-247BFO Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
ESET Staff J.J. 24 Posted July 13 ESET Staff Share Posted July 13 On 7/12/2023 at 9:52 AM, Nightowl said: I know that GUI isn't a high priority now , but I would like to report that graphical look bug , even when Web Access is disabled , main page still shows that "You are protected" in a green style , I believe it should act like Windows edition with Red color of it being disabled or atleast Yellow. Hello I tested it at my environment and it works as expected and once you disable WAP in gui is red notification like in windows. In your case it could be caused by following policy or setting: Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 13 Author Most Valued Members Share Posted July 13 (edited) 16 minutes ago, J.J. said: Hello I tested it at my environment and it works as expected and once you disable WAP in gui is red notification like in windows. In your case it could be caused by following policy or setting: You are correct J.J, Forgive me i didn't notice , I went to where you have showed me And it's true as you've said it's disabled But just a suggestion , shouldn't it be enabled by default? , because I didn't touch the Notifications/Statuses area at all. Thank you. Edited July 13 by Nightowl Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,839 Posted July 13 Administrators Share Posted July 13 15 minutes ago, Nightowl said: But just a suggestion , shouldn't it be enabled by default? , because I didn't touch the Notifications/Statuses area at all. Keen observation I've asked the product manager if there's an intention behind this discrepancy between Windows and Linux. Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 13 Author Most Valued Members Share Posted July 13 7 minutes ago, Marcos said: Keen observation I've asked the product manager if there's an intention behind this discrepancy between Windows and Linux. Thank you bro , just trying to help with some feedback Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,839 Posted July 13 Administrators Share Posted July 13 44 minutes ago, Nightowl said: But just a suggestion , shouldn't it be enabled by default? , because I didn't touch the Notifications/Statuses area at all The reason is that one cannot re-enable protection features locally unlike on Windows if a particular protecton feature is not disabled by a policy. Nightowl 1 Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 13 Author Most Valued Members Share Posted July 13 1 hour ago, Marcos said: The reason is that one cannot re-enable protection features locally unlike on Windows if a particular protecton feature is not disabled by a policy. I understand, thank you. Quote Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,013 Posted July 14 ESET Moderators Share Posted July 14 Hello @Nightowl, On 7/12/2023 at 9:20 AM, Nightowl said: After disabling the Web Access Protection , I can access it again : On 7/12/2023 at 9:20 AM, Nightowl said: Is there anyway I could workaround it? with adding exclusions or IPs ? Have you tried to exclude it by IP or the certificate? It might be worth trying, until a solution is provided by the tech support team... Peter Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 14 Author Most Valued Members Share Posted July 14 10 hours ago, Peter Randziak said: Hello @Nightowl, Have you tried to exclude it by IP or the certificate? It might be worth trying, until a solution is provided by the tech support team... Peter I just lose access to the whole GUI of FortiClient itself , I tried to exclude Forticlient but I wasn't successful or I did something wrong. Quote Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,013 Posted July 17 ESET Moderators Share Posted July 17 On 7/14/2023 at 9:31 PM, Nightowl said: I tried to exclude Forticlient but I wasn't successful or I did something wrong. How have you excluded it? (by IP or by the certificate's details ?) Peter Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 18 Author Most Valued Members Share Posted July 18 22 hours ago, Peter Randziak said: How have you excluded it? (by IP or by the certificate's details ?) Peter I'm afraid there is nothing I can exclude since I lose access to the whole software I don't think it would make a difference if I would exclude my VPN IP , since the whole program stops working when Web Access Protection is running If I can exclude some other way that I am not aware of , please tell me , but for me I can wait more time , I have it off for now (web access protection) Quote Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,013 Posted July 18 ESET Moderators Share Posted July 18 Hello @Nightowl 1 hour ago, Nightowl said: I don't think it would make a difference if I would exclude my VPN IP , since the whole program stops working when Web Access Protection is running O.K., in that case I'm assume we will have to wait for the analysis by the HQ Support / Dev teams to see what is wrong there and how to fix it... Please keep us posted, Peter Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted July 18 Author Most Valued Members Share Posted July 18 1 minute ago, Peter Randziak said: Hello @Nightowl O.K., in that case I'm assume we will have to wait for the analysis by the HQ Support / Dev teams to see what is wrong there and how to fix it... Please keep us posted, Peter Thank you Peter , I will do if something happens Thanks for the assistance. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
GabrielEset 0 Posted August 24 Share Posted August 24 Hello, Have you some news about this subject ? Indeed I experience the same issue with eea-10.0.3.0 , all network connections are blocked when Web Access is enabled. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,839 Posted August 24 Administrators Share Posted August 24 There are no news on this. Please raise a support ticket so that it's tracked in the ticketing system. Quote Link to comment Share on other sites More sharing options...
FranceBB 3 Posted August 25 Share Posted August 25 Well, I can reproduce it on two different Fedora installations too, which is why I'm sticking with 9.x. Speaking of which, in order to still update when new versions are gonna be released, is there a way to disable the web protection without ESET Protect Cloud? A configuration file perhaps? A command line entry? I know that the GUI is low priority, but it would be nice to add an option to enable/disable components in there too. Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted September 19 Author Most Valued Members Share Posted September 19 (edited) I have updated to 10.1.8.0 and re-enabled Web Access Protection but sadly same problem remains , I've tested because I have read from release logs that it got improved. It can be re-produced by downloading FortiClient VPN (VPN only) deb package from here https://www.fortinet.com/support/product-downloads And having ESET web access protection to be running in the same time. No need for login or passwords or VPN's IP , the GUI will not work as long as Web Access Protection is running. Thank you. Edited September 19 by Nightowl Quote Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,013 Posted September 20 ESET Moderators Share Posted September 20 Hello @Nightowl, thank you for the update. What response have you received from the ticket? Peter Nightowl 1 Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted September 20 Author Most Valued Members Share Posted September 20 18 minutes ago, Peter Randziak said: Hello @Nightowl, thank you for the update. What response have you received from the ticket? Peter When I made contact in July , I received that it's a Known Issue between VPN and Web Access Protections and it will be looked on in the future. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
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