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Forwarded emails from a mailbox bypass ECOS

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I have an interesting problem which I hope you might be able to assist me with.

A few of our shared mailboxes forward on all incoming emails to our ticketing system, i.e. support@, info@, sales@. The problem which we have is that although ESET Cloud Security filters the emails from the shared mailboxes the autoforward rule is quicker than ECOS detection and forwards the spam emails before the ECOS has a chance to identify them. This generates spam tickets in our ticketing system which then need to be deleted.

Is there any way to fix this issue?

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  • 5 weeks later...
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I'm afraid this can't be worked around other than by disabling the autoforward rule. ECOS has no effect on when it gets an email for scanning.

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