Marc457 0 Posted November 27, 2014 Posted November 27, 2014 I am running ESET as admin, and have paid for it two or three years running...Upon a backup CD package rcvd. May 2, 2014, I correctly wrote my originalUser Name: EAV-followed by 8 digitsandPassword: 6 followed by 5 letters, 3 numbers and a letterIt does not work- honestly can't remember IF perhaps I may have changed the !@#$ password OR if another person I enabled to lisc. (I had 2) may have?! Now, when I go to temporarily disable or anything else requiring a UN and PW, I'm stuck! Can someone please assist me? Thank you.
TomFace 540 Posted November 27, 2014 Posted November 27, 2014 Hello Marc457. Try using the following link:hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN375&actp=search&viewlocale=en_US&searchid=1417054499757 which will take you to:hxxp://www.eset.com/us/support/lost-license/
Marc457 0 Posted November 27, 2014 Author Posted November 27, 2014 Thank you Tomface...Have done this before...and no email ever arrives to assist with PW re-set process...pretty disconcerting
TomFace 540 Posted November 27, 2014 Posted November 27, 2014 (edited) Hmmm...has the e-mail address changed? Also:hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN952 Clear the update cache:hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2879#clearcache Edited November 27, 2014 by TomFace
Marc457 0 Posted November 27, 2014 Author Posted November 27, 2014 No, and thanks for your follow through!Will try your "also" above- Sure would appreciate it if ESET would use it to assist with this!Marcwww.linkedin.com/in/mvmusa/
TomFace 540 Posted November 27, 2014 Posted November 27, 2014 (edited) open up a ticket with ESET support. They'll have to care for it-I am not a moderator. hxxp://kb.eset.com/esetkb/index?page=home&locale=en_US&option=none Good luck and Happy Thanksgiving! Edited November 27, 2014 by TomFace
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