Smart Security...UN and PW

[Marc457 0]

I am running ESET as admin, and have paid for it two or three years running...

Upon a backup CD package rcvd. May 2, 2014, I correctly wrote my original

User Name: EAV-followed by 8 digits

and

Password: 6 followed by 5 letters, 3 numbers and a letter

It does not work- honestly can't remember IF perhaps I may have changed the !@#$ password OR if another person I enabled to lisc. (I had 2) may have?! 

Now, when I go to temporarily disable or anything else requiring a UN and PW, I'm stuck! Can someone please assist me? Thank you.

[TomFace 539]

Hello Marc457. Try using the following link:

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN375&actp=search&viewlocale=en_US&searchid=1417054499757
 
which will take you to:

hxxp://www.eset.com/us/support/lost-license/

[Marc457 0]

Thank you Tomface...

Have done this before...and no email ever arrives to assist with PW re-set process...pretty disconcerting

[TomFace 539]

Hmmm...has the e-mail address changed?
 
Also:
hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN952

 

Clear the update cache:

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2879#clearcache

Edited November 27, 2014 by TomFace

[Marc457 0]

No, and thanks for your follow through!

Will try your "also" above-
 

 

Sure would appreciate it if ESET would use it to assist with this!

Marc
www.linkedin.com/in/mvmusa/
 

[TomFace 539]

open up a ticket with ESET support. They'll have to care for it-I am not a moderator.


 hxxp://kb.eset.com/esetkb/index?page=home&locale=en_US&option=none
 
 
Good luck and Happy Thanksgiving!

Edited November 27, 2014 by TomFace