Marc457 0 Posted November 27, 2014 Share Posted November 27, 2014 I am running ESET as admin, and have paid for it two or three years running...Upon a backup CD package rcvd. May 2, 2014, I correctly wrote my originalUser Name: EAV-followed by 8 digitsandPassword: 6 followed by 5 letters, 3 numbers and a letterIt does not work- honestly can't remember IF perhaps I may have changed the !@#$ password OR if another person I enabled to lisc. (I had 2) may have?! Now, when I go to temporarily disable or anything else requiring a UN and PW, I'm stuck! Can someone please assist me? Thank you. Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 27, 2014 Share Posted November 27, 2014 Hello Marc457. Try using the following link:hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN375&actp=search&viewlocale=en_US&searchid=1417054499757 which will take you to:hxxp://www.eset.com/us/support/lost-license/ Link to comment Share on other sites More sharing options...
Marc457 0 Posted November 27, 2014 Author Share Posted November 27, 2014 Thank you Tomface...Have done this before...and no email ever arrives to assist with PW re-set process...pretty disconcerting Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 27, 2014 Share Posted November 27, 2014 (edited) Hmmm...has the e-mail address changed? Also:hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN952 Clear the update cache:hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2879#clearcache Edited November 27, 2014 by TomFace Link to comment Share on other sites More sharing options...
Marc457 0 Posted November 27, 2014 Author Share Posted November 27, 2014 No, and thanks for your follow through!Will try your "also" above- Sure would appreciate it if ESET would use it to assist with this!Marcwww.linkedin.com/in/mvmusa/ Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 27, 2014 Share Posted November 27, 2014 (edited) open up a ticket with ESET support. They'll have to care for it-I am not a moderator. hxxp://kb.eset.com/esetkb/index?page=home&locale=en_US&option=none Good luck and Happy Thanksgiving! Edited November 27, 2014 by TomFace Link to comment Share on other sites More sharing options...
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