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Smart Security...UN and PW

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I am running ESET as admin, and have paid for it two or three years running...

Upon a backup CD package rcvd. May 2, 2014, I correctly wrote my original

User Name: EAV-followed by 8 digits


Password: 6 followed by 5 letters, 3 numbers and a letter

It does not work- honestly can't remember IF perhaps I may have changed the !@#$ password OR if another person I enabled to lisc. (I had 2) may have?! 

Now, when I go to temporarily disable or anything else requiring a UN and PW, I'm stuck! Can someone please assist me? Thank you.

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