Sokun168 0 Posted June 17 Share Posted June 17 Dear ESET technical support, I have issues with Eset Internet Security can't activate it, I checked the internet connection, and other computers on the same network can act as normal, I also fixed it with remove from safe mode and reinstalling it again but it is not the best way. How can I fix it? It appears the Error cone: ECP.4125 Please kindly check my attach file for more info. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted June 17 Administrators Share Posted June 17 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Try to activate the product Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Quote Link to comment Share on other sites More sharing options...
Sokun168 0 Posted June 21 Author Share Posted June 21 On 6/17/2023 at 4:09 PM, Marcos said: Please carry on as follows: Enable advanced logging under Help and support -> Technical support Try to activate the product Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Dear ESET Support, Thanks for your reply, Here it the log of this case, Please kindly check and let me know if you need any information. eis_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted June 21 Administrators Share Posted June 21 Please provide a pcap log created by Wireshark during an activation attempt. Quote Link to comment Share on other sites More sharing options...
Sokun168 0 Posted June 23 Author Share Posted June 23 On 6/21/2023 at 10:14 AM, Marcos said: Please provide a pcap log created by Wireshark during an activation attempt. Please help check with the log it first, If posible I will pcap log for you Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted June 23 Administrators Share Posted June 23 It appears that you were locked out after trying out various passwords and logins for the EH account. Before activating with an EH account, try to log in to https://home.eset.com to make sure that you use a valid login or reset the password if you don't remember it. Alternatively activate the product with a license key. By the way, the EIS license that is used by the product is registered to kdXXXXXXs@gmail.com (PLID 3A8-JDB-X4B) while an EIS license registered to your forum email address kXXXXXXXXXX9@gmail.com is different (PLID 3A5-9T5-PW8). How come? Quote Link to comment Share on other sites More sharing options...
Sokun168 0 Posted July 3 Author Share Posted July 3 gmail kdXXXXXXs@gmail.com it's EH acount that has the issue, email address kXXXXXXXXXX9@gmail.com it's my forum so different but I has the EH account also and we verifyed the password with login on https://home.eset.com/ So what is root cause of the issue? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted July 3 Administrators Share Posted July 3 Did you try to activate ESET using your license key? The problem was that you have entered incorrect ESET HOME email address or password several times until you locked out. Your IP address has been unblocked in the mean time so activation using a correct ESET HOME email address and password should work now too. Quote Link to comment Share on other sites More sharing options...
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