ESET can't activate with account home.eset.com

[Sokun168 0]

Dear ESET technical support,

I have issues with Eset Internet Security can't activate it, I checked the internet connection, and other computers on the same network can act as normal, I also fixed it with remove from safe mode and reinstalling it again but it is not the best way.

How can I fix it?

It appears the Error cone: ECP.4125 

Please kindly check my attach file for more info.

[Marcos 5,731]

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Try to activate the product
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here.

[Sokun168 0]

On 6/17/2023 at 4:09 PM, Marcos said:

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Try to activate the product
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here.

Dear ESET Support,

Thanks for your reply,

Here it the log of this case, Please kindly check and let me know if you need any information.

eis_logs.zip

[Marcos 5,731]

Please provide a pcap log created by Wireshark during an activation attempt.

[Sokun168 0]

On 6/21/2023 at 10:14 AM, Marcos said:

Please provide a pcap log created by Wireshark during an activation attempt.

Please help check with the log it first, If posible I will pcap log for you

[Marcos 5,731]

It appears that you were locked out after trying out various passwords and logins for the EH account. Before activating with an EH account, try to log in to https://home.eset.com to make sure that you use a valid login or reset the password if you don't remember it. Alternatively activate the product with a license key.

By the way, the EIS license that is used by the product is registered to [email protected] (PLID 3A8-JDB-X4B) while an EIS license registered to your forum email address [email protected] is different (PLID 3A5-9T5-PW8). How come?

[Sokun168 0]

gmail [email protected] it's EH acount that has the issue, email address [email protected] it's my forum so different but I has the EH account also and we verifyed the password with login on https://home.eset.com/ 

So what is root cause of the issue? 

[Marcos 5,731]

Did you try to activate ESET using your license key? The problem was that you have entered incorrect ESET HOME email address or password several times until you locked out. Your IP address has been unblocked in the mean time so activation using a correct ESET HOME email address and password should work now too.