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I can't make my update stop. It hung. Now it is hung on cancelling for like two hours!


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I just can't make my update stop.  It says I am not allowed, need more permissions, etc.  I am the owner. But can't!  i JUST want it to stop.  It has been almost four hours.  It is now hung on cancelling update and has been for like two of those hours. I want to scream it is clogging up my entire computer!

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Please carry on as follows:

  1. Reboot the machine
  2. Make sure that Internet connection is established
  3. Enable advanced logging under Help and support -> Technical support
  4. Run update and reproduce the issue
  5. Stop logging
  6. Collect logs with ESET Log Collector
  7. Sign up for this forum and re-post in the appropriate product forum while enclosing the archive generated by ELC.
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