SmartUser 204547 0 Posted May 24 Share Posted May 24 I am facing the issue of unable to mount ESET encrypted drive with the "Error: authenticating or mounting encrypted virtual drive (Error code: 0xA009000B)". I have valid license and all the settings activated but still could not open the encrypted drive. I have multiple ESET encrypted drives which were created using ESET Smart Security Premium and i was previously able to open them. But now not a single encrypted drive is opening. Error appears as shown in attached screenshots. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted May 24 Administrators Share Posted May 24 You have already posted here: https://forum.eset.com/topic/36474-eset-encrypted-drive-error-authenticating-or-mounting-encrypted-virtual-drive-error-code-0xc00f000c/ Is the dlpsrv service set to start automatically and running? Please provide logs collected with ESET Log Collector. In case the service is running. please raise a support ticket as suggested before. Quote Link to comment Share on other sites More sharing options...
SmartUser 204547 0 Posted May 24 Author Share Posted May 24 17 minutes ago, Marcos said: You have already posted here: Is the dlpsrv service set to start automatically and running? Please provide logs collected with ESET Log Collector. In case the service is running. please raise a support ticket as suggested before. i have already raised a support ticket as suggested. but i have recieved no response even after 19 hours. Moreover dlpsrv is set on autostart and running. i have also restarted this service multiple times manually but all in vain Quote Link to comment Share on other sites More sharing options...
SmartUser 204547 0 Posted May 24 Author Share Posted May 24 4 hours ago, SmartUser 204547 said: i have already raised a support ticket as suggested. but i have recieved no response even after 19 hours. Moreover dlpsrv is set on autostart and running. i have also restarted this service multiple times manually but all in vain 24 hours have passed but still no response against my support ticket Quote Link to comment Share on other sites More sharing options...
itman 1,538 Posted May 24 Share Posted May 24 4 hours ago, SmartUser 204547 said: 24 hours have passed but still no response against my support ticket Did you receive an e-mail acknowledgement that the request was received? Quote Link to comment Share on other sites More sharing options...
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