hari.senen 3 Posted May 15, 2023 Share Posted May 15, 2023 i tried to activate a license manually for product ESET for Linux but got error an internal error during the activation process we tried with our proxy and direct connection but the error still the same. is the activation server down ? because we have another endpoint windows but get ACT.0 when tried to activated with the another license (with or without proxy) customer_info.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted May 16, 2023 Administrators Share Posted May 16, 2023 I've tried it now but didn't get any issue with activation: Does the problem persist on your machine? Link to comment Share on other sites More sharing options...
ESET Staff kurco 23 Posted May 16, 2023 ESET Staff Share Posted May 16, 2023 Hi hari.senen, if you still encounter issues with activation, please follow this article (https://help.eset.com/essl/91/en-US/collect_logs.html#s-activation-logs) to attach activation logs, they could help us identify cause of this issue. Regards, kurco Link to comment Share on other sites More sharing options...
hari.senen 3 Posted May 16, 2023 Author Share Posted May 16, 2023 suddenly it already activated today. but the windows still get ACT.0. i'll post in another thread Link to comment Share on other sites More sharing options...
hari.senen 3 Posted May 16, 2023 Author Share Posted May 16, 2023 i've got same error in another linux machine. i post the log for activation soon Link to comment Share on other sites More sharing options...
hari.senen 3 Posted May 16, 2023 Author Share Posted May 16, 2023 here's the log customer_info_and_activation_log.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted May 16, 2023 Administrators Share Posted May 16, 2023 Please try now. Do you activate EEA by running "./lic -k" followed by your license key? Link to comment Share on other sites More sharing options...
hari.senen 3 Posted May 16, 2023 Author Share Posted May 16, 2023 12 minutes ago, Marcos said: Please try now. Do you activate EEA by running "./lic -k" followed by your license key? no but using eba account. Link to comment Share on other sites More sharing options...
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