License renewed - locked out of password manager

[andrejl2 0]

Hi,

 

i have renewed my license for ESET Smart Security (the old license expired today on 15.05.2023).

 

Now i'm locked out of my password manager...

 

Whats that about?

 

regards

 

Andrej

Edited May 15, 2023 by Marcos
Redacted: Email address blured

[andrejl2 0]

And site passwordmanager.eset.com is not accessible...

[andrejl2 0]

[LesRMed 23]

2 hours ago, andrejl2 said:

And site passwordmanager.eset.com is not accessible...

The site is working for me.

[itman 1,659]

2 hours ago, andrejl2 said:

And site passwordmanager.eset.com is not accessible...

I can't access it from the U.S. using Firefox.

[LesRMed 23]

I'm also in the US, but I just noticed that it redirects me to ESET Home. 

 

 

[andrejl2 0]

biggest problem is i cant login to password manager.... so frustrating..

 

keeps telling me my license has expired... but was renewed already in april..

Edited May 15, 2023 by andrejl2

[Marcos 5,074]

I'd recommend raising a support ticket. I can access https://home.eset.com and open the Password manager through it without issues. You have an ESET Smart Security Premium license valid until 05/15/2024.

[andrejl2 0]

Update:

 

i was contacted via email this morning by ESET SI - and issue seems to be resolved (fingers crossed).

Phew

Tnx all.

 

Andrej