sanjay mehta 6 Posted May 10, 2023 Share Posted May 10, 2023 EFDE install fails repeatedly. client pc has windows 11, UEFI bios confirmed, GPT partition, install initiated through eset protect cloud, but fails everytime with this error - safe start failed to validate boot process. any idea what's going on ? Link to comment Share on other sites More sharing options...
ESET Staff AAndrejko 9 Posted May 10, 2023 ESET Staff Share Posted May 10, 2023 Hi @sanjay mehta It seems like EFDE is already installed in the system going by your screenshots. What does seem to be the issue though is that Safe Start is failing. This is a process that ensures the system is compatible with our preboot environment and boot procedures. Unfortunately the screenshots only tell us that the process has failed to validate the boot process, this can be for many reasons, far too many & some even so complex I could not list them here. I would urge you to submit a ticket to support and include logs from the affected device using our diagnostic tool which can be found here - https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool Once the logs have been collected, then submit a support case with them attached and our support teams can look into it for you - https://www.eset.com/int/support/contact/ Link to comment Share on other sites More sharing options...
Recommended Posts