Problem opening Word documents

[Guest Amej]

After ESET upgraded, I can't open Word documents that come attached to Outlook emails. N.B. I am not at all techy. No jargon please. Pretend I'm 7 years old.

[Marcos 5,070]

Does the issue go away if you temporarily uninstall ESET and returns as soon as you install the latest version of ESET with default settings?

[peteyt 393]

Have you tried to save them to the computer and then open it. Might be default app has been changed and just needs it changed back to word