Ki-Tarn 0 Posted November 14, 2014 Posted November 14, 2014 I purchased the Smart Security 8 set for new 2-1 laptop and clicked on the anti-theft activation and I set up an account for my.eset. The problem is the prgram menu is locked at the Anti-Theft is enabled with a link to Finish antiteft configuration and only opens the create account screen. How do I get it unstuck? Delete and reinstall to try again?
rugk 397 Posted November 16, 2014 Posted November 16, 2014 What means it's locked? Can you give a screenshot? When you already have created an account at my.eset.com then you only have to login in ESS.
Arakasi 549 Posted November 17, 2014 Posted November 17, 2014 Hello, Login to the account created at my.eset.com Finish your config there and respond to the email sent confirming.
rugk 397 Posted November 17, 2014 Posted November 17, 2014 Here a screenshot which shows the window you should see. Because you already created an account you have to enter your account data on the right to login.
erico 0 Posted April 17, 2015 Posted April 17, 2015 (edited) Here a screenshot which shows the window you should see. Because you already created an account you have to enter your account data on the right to login. AntiTheft_Activate_Marked.png I know this is an old topic. I note that is not marked as solved. I would appreciate some input on how to resolve this issue. I am setting up a new HP Omen product loan. I am finding that I am in the same situation as the original poster of this thread. I already have a my.eset.com account, having enabled and setup anti-theft on a different laptop in my household. I downloaded and setup ESET SmartSuite v. 8.0.312.0 and enabled anti-theft. I am unable to finish the setup because clicking on finish setup does not present me with the option to enter my current my.eset.com informtion as shown in the image you posted. Instead it bounces me to a three step procedure as if ESET SmartSuite were not already installed and activated. See the following image for what I see.I am unable to post the image. I posted it as an attachment for viewing. Edited April 17, 2015 by erico
erico 0 Posted April 17, 2015 Posted April 17, 2015 The following image is what I see when I click on finish configuring anti-theft.
erico 0 Posted April 18, 2015 Posted April 18, 2015 Never mind. I uninstalled SmartSuite 8 manually and then reinstalled it. Anti-theft is now active.
rugk 397 Posted April 19, 2015 Posted April 19, 2015 Okay great your problem is resolved. Maybe there was a kind of inconsistent state of Anti-Theft as it shows in your first post that Anti-Theft would be enabled.
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