ESET Push Notification Service cannot be reached, contacting support results in HTTP 403 or 504 error

[adamcsp 0]

All our devices have started giving the warning that the push notification service cannot be reached today. We don't use a proxy server and are not blocking the connections, no changes have been made on our end.

When clicking the link in the notification for information on the firewall settings I get error 403 from the support.eset.com web server. When trying to contact support from a different network I get error 504 from the eset web server.

The ESET status page says everything is operational

[adamcsp 0]

Nevermind, now that I have created an account on the forum I get to see the message at the top saying that the issue is known. Why isn't this shown on the status page instead of the big green message saying everything is OK?

[Marcos 5,070]

Please continue with the discussion on this subject in the existing topic here: https://forum.eset.com/topic/36116-eset-push-notification-service-cannot-be-reached/ .