lukas288 0 Posted April 22, 2023 Share Posted April 22, 2023 Hi everyone I bought license ESET Smart Security Premium, download 'eset_smart_security_premium_live_installer.exe' via eset home page. After clicking on file (also with "Run as administrator") windows 'preparing aplication' appers and second later closes. I have Win 10 Home (22H2) I checked logs from 'C:\Users\%username%\AppData\Local\Temp\eset\'. Below i paste part which fails. I will attach full file to the post. [2023.04.22 20:47:07] BTS dbg Setting property "bts.ui.mode" to value "full". [2023.04.22 20:47:07] NET inf Connectivity test: Query HTTP: Connected. [2023.04.22 20:47:07] BTS dbg Setting property "bts.net.connected" to value "true". [2023.04.22 20:47:07] ECP inf Request "get-token-related-data" started. [2023.04.22 20:47:07] ECP war Request: result=3, response=0x00004e22. [2023.04.22 20:47:07] BTS dbg Setting property "bts.token.error" to value "20002". [2023.04.22 20:47:07] BTS fat Initialization failed. [2023.04.22 20:47:07] VFS inf Cleaning up the VFS Cache. [2023.04.22 20:47:07] BTS inf The final Return Code is 0x00000000 (0). >>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>> Thanks for your help bootstrapper_20230422204706.log Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 24, 2023 Administrators Share Posted April 24, 2023 It appears that the communication with ESET servers failed. Do you use a firewall or proxy that might be blocking it? Link to comment Share on other sites More sharing options...
lukas288 0 Posted April 24, 2023 Author Share Posted April 24, 2023 I don't think so. I didn't configure neighter of them Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 24, 2023 Administrators Share Posted April 24, 2023 Please create a Wireshark log during installation. Besides the pcap log provide also logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
lukas288 0 Posted April 24, 2023 Author Share Posted April 24, 2023 I use Wireshark to collect logs. If nessesery i can use ESET Log Collector. I try install on other computer (the same network) and it was successful. pcap_instalation.zip Link to comment Share on other sites More sharing options...
lukas288 0 Posted April 24, 2023 Author Share Posted April 24, 2023 After consideration i collected additionals logs from ESET Log Collector ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,267 Posted April 25, 2023 Administrators Solution Share Posted April 25, 2023 Please edit C:\Windows\System32\drivers\etc\hosts, remove the following lines and reboot the machine. Then install ESET. 0.0.0.0 edf.eset.com 0.0.0.0 expire.eset.com Link to comment Share on other sites More sharing options...
lukas288 0 Posted April 25, 2023 Author Share Posted April 25, 2023 Everything working. Thank for your help. Have a good day Link to comment Share on other sites More sharing options...
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