Problem with instalation Eset Smart Security Premium

[lukas288 0]

Hi everyone

I bought license ESET Smart Security Premium, download 'eset_smart_security_premium_live_installer.exe' via eset home page. After clicking on file (also with "Run as administrator") windows 'preparing aplication' appers and second later closes.

I have Win 10 Home (22H2)

I checked logs from 'C:\Users\%username%\AppData\Local\Temp\eset\'. Below i paste part which fails. I will attach full file to the post.

[2023.04.22 20:47:07] BTS dbg  Setting property "bts.ui.mode" to value "full".
[2023.04.22 20:47:07] NET inf  Connectivity test: Query HTTP: Connected.
[2023.04.22 20:47:07] BTS dbg  Setting property "bts.net.connected" to value "true".
[2023.04.22 20:47:07] ECP inf  Request "get-token-related-data" started.
[2023.04.22 20:47:07] ECP war  Request: result=3, response=0x00004e22.
[2023.04.22 20:47:07] BTS dbg  Setting property "bts.token.error" to value "20002".
[2023.04.22 20:47:07] BTS fat  Initialization failed.
[2023.04.22 20:47:07] VFS inf  Cleaning up the VFS Cache.
[2023.04.22 20:47:07] BTS inf  The final Return Code is 0x00000000 (0).
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>

Thanks for your help

bootstrapper_20230422204706.log

[Marcos 5,450]

It appears that the communication with ESET servers failed. Do you use a firewall or proxy that might be blocking it?

[lukas288 0]

I don't think so. I didn't configure neighter of them

[Marcos 5,450]

Please create a Wireshark log during installation. Besides the pcap log provide also logs collected with ESET Log Collector.

[lukas288 0]

I use Wireshark to collect logs. If nessesery i can use ESET Log Collector.

I try install on other computer (the same network) and it was successful.

pcap_instalation.zip

[lukas288 0]

After consideration i collected additionals logs from ESET Log Collector

ELC_logs.zip

[Marcos 5,450]

Please edit C:\Windows\System32\drivers\etc\hosts, remove the following lines and reboot the machine. Then install ESET.

0.0.0.0 edf.eset.com
0.0.0.0 expire.eset.com

[lukas288 0]

Everything working. Thank for your help.

Have a good day