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IP address customer listed as blacklisted (cloud blacklist 1 and 2)


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Dear Eset,

 

The sender IP XXX of a customer reports as being listed on ESET cloud blacklist 1 and 2. MXtoolbox does not flag the ip as blacklisted. Could you look into this? Is it possible to remove them from the cloud blacklists?

Edited by Marcos
Snipped: IP address removed
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The IP address is not currently blacklisted.

If an email is incorrectly evaluated as spam by ESET Antispam, please send a test email according to the instructions at https://www.mail-tester.com/ and provide a link to the score page.

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Posted (edited)
1 hour ago, Marcos said:

The IP address is not currently blacklisted.

If an email is incorrectly evaluated as spam by ESET Antispam, please send a test email according to the instructions at https://www.mail-tester.com/ and provide a link to the score page.

Thank you for the quick reply!

That is strange, i attached the screenshot of the latest event, could it be removed automaticly that quickly?

 

Edited by Marcos
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There's yesterday's date in the screenshot. The IP address was on the blacklist yesterday but it has already been removed.

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