mlb 0 Posted April 21 Share Posted April 21 (edited) Dear Eset, The sender IP XXX of a customer reports as being listed on ESET cloud blacklist 1 and 2. MXtoolbox does not flag the ip as blacklisted. Could you look into this? Is it possible to remove them from the cloud blacklists? Edited April 21 by Marcos Snipped: IP address removed Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted April 21 Administrators Share Posted April 21 The IP address is not currently blacklisted. If an email is incorrectly evaluated as spam by ESET Antispam, please send a test email according to the instructions at https://www.mail-tester.com/ and provide a link to the score page. Link to comment Share on other sites More sharing options...
mlb 0 Posted April 21 Author Share Posted April 21 (edited) 1 hour ago, Marcos said: The IP address is not currently blacklisted. If an email is incorrectly evaluated as spam by ESET Antispam, please send a test email according to the instructions at https://www.mail-tester.com/ and provide a link to the score page. Thank you for the quick reply! That is strange, i attached the screenshot of the latest event, could it be removed automaticly that quickly? Edited April 21 by Marcos Snipped: Screenshot removed Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 4,931 Posted April 21 Administrators Solution Share Posted April 21 There's yesterday's date in the screenshot. The IP address was on the blacklist yesterday but it has already been removed. Link to comment Share on other sites More sharing options...
Recommended Posts